NAYELI ARACELI SANCHEZ CAMARILLO

Experienced Trainer with Customer Service Representative skills with a proven track record in inbound call management and property rental.

• Efficiently handled inbound calls from prospective tenants and clients.
• Scheduled viewings and appointments for property rentals.
• Processed payments and provided gate access to tenants.
• Developed and delivered comprehensive training programs for new customer service agents.
• Provided ongoing support and coaching to ensure agent success.
• Monitored agent performance and identified areas for improvement.

Dedicated Property Management Professional with a focus on operations and client relations.

• Managed a team of field technicians to ensure timely completion of maintenance tasks.
• Actively sought out new business opportunities and developed strong relationships with clients.
• Provided exceptional customer service to both property owners and tenants.
• Efficiently handled a wide range of maintenance requests, including landscaping, snow removal, plumbing, and construction.

Experienced Medical Video Interpreter

• Proficient in translating medical terminology and conversations between English and Spanish.
• Utilized video interpreting technology to facilitate real-time communication between healthcare providers and patients.
• Ensured accurate and timely interpretation of medical information, diagnoses, and treatment plans.
• Maintained confidentiality and adhered to HIPAA regulations.
• Demonstrated strong interpersonal skills and ability to build rapport with patients and healthcare providers.

Results-Driven Outbound Sales and Support Specialist

• Successfully managed outbound sales campaigns for internet upgrades and limited data mobile lines.
• Provided exceptional customer service and closed deals through effective sales techniques.
• Served as a bridge between agents and supervisors, offering guidance and support.
• Mentored and coached agents to achieve top performance and exceed sales targets.
• Collaborated with supervisors to identify training needs and implement development plans.
• Maintained a positive and motivating work environment for agents.

Experienced Customer Service Representative specializing in Energy Sales and Account Management

• Successfully handled inbound calls from prospective customers interested in electricity services.
• Effectively marketed and sold electricity plans from leading providers like Reliant, Green Mountain, Cirro Energy, and Discount Power.
• Up-sold warranty packages and additional services to enhance customer value and revenue.
• Provided expert guidance on transferring services between addresses and canceling accounts.
• Processed payments and assisted customers with general inquiries and account information.