Nayelli Palacios
Zapopan
Summary
Marketing student with strong skills in customer service and support. Proven experience in tutoring and travel-agent roles, adept at managing inquiries and documentation efficiently. Recognized for effective communication and teamwork in diverse environments.
Overview
4
4
years of professional experience
Work History
Travel & Customer Experience
Freelance
Cabo San Lucas
03.2025 - 10.2025
- Provided end-to-end customer support for trip planning, answering inquiries clearly and professionally by phone/message/email.
- Built customized itineraries and coordinated logistics (dates, preferences, budgets), ensuring accuracy and a smooth client experience.
- Managed travel documentation details and booking information, maintaining organized records and timely follow-ups.
- Resolved service issues and last-minute changes with a calm, solution-oriented approach, escalating when needed.
- Communicated with clients from different backgrounds, adapting tone and explanations to their needs.
Educative Assistant
Kumon Math & Language Center
Guadalajara, Jalisco
08.2024 - 11.2024
- Supported children in daily learning routines, ensuring a positive and structured experience.
- Communicated instructions clearly and patiently, adapting to different learning styles and needs.
- Assisted with progress tracking, materials organization, and smooth classroom flow under time pressure.
- Maintained a supportive environment that reinforced student confidence and motivation.
Student Leadership
High School Student Council President
Cabo San Lucas
08.2021 - 07.2022
- Led initiatives and events for the student community, coordinating logistics, timelines, and team responsibilities.
- Represented student needs to school staff, practicing stakeholder communication and problem-solving.
- Managed planning meetings and delegated tasks effectively to deliver smooth event execution.
Student Tutor / Academic Support Volunteer
Colegio el Camino (social service)
Cabo San Lucas
08.2021 - 07.2022
- Supported students with different school needs through one-on-one and small-group tutoring.
- Explained concepts in a clear, patient way across multiple subjects, adapting to different learning styles.
- Helped students stay organized with assignments, deadlines, and study routines.
- Built trust with students and encouraged confidence, motivation, and consistent progress.
- Communicated progress and needs respectfully with teachers/supervisors when support or follow-up was required.
Education
MARKETING BACHELOR - Business Management
ITESO
Guadalajara, Jalisco05-2027
Skills
- Customer service
- Event coordination
- Problem solving
- Time management
- Communication skills
- Team leadership
- Learning facilitation
- Decision making
- Verbal communication
- Interpersonal communication
- Microsoft Word
- Networking
- Supervision and leadership
- Bilingual in Spanish and English
- Collaboration
Languages
Spanish
Native
Native
English
Upper Intermediate (B2)
B2
Accomplishments
MEMBER OF THE STUDENT COUNCIL OF MARKETING IN ITESO UNIVERSITY
Timeline
Travel & Customer Experience
Freelance
03.2025 - 10.2025
Educative Assistant
Kumon Math & Language Center
08.2024 - 11.2024
Student Leadership
High School Student Council President
08.2021 - 07.2022
Student Tutor / Academic Support Volunteer
Colegio el Camino (social service)
08.2021 - 07.2022
MARKETING BACHELOR - Business Management
ITESO