Naylea Galvez Ibarra
Cihuatlan, Jalisco
Summary
Dynamic professional with a strong work ethic and exceptional guest service skills honed at Four Seasons Resort Tamarindo. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Experienced in administrative support and file organization, ensuring efficient operations and seamless collaboration across departments.
Strong academic background in Marine Biology (Microbiology specialty), C1 English certification in Vancouver. Known for teamwork, fast learning and service precision.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Four Seasons Hotels and Resorts
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, promoting daily specials to enhance guest experience.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Adapted quickly to changing demands during peak service hours, ensuring guest satisfaction.
- Provide guest comfort services (towels, shade setup, refills, preferences).
- Perform full service cycle: greeting, order-taking, upselling, food & beverage delivery, check handling.
Accounting and Administrative Assistant
CYS Aduanales
05.2020 - 01.2022
- Facilitated communication between departments, enhancing collaboration and information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Prepared detailed reports and presentations using Microsoft Office Suite to support decision-making processes.
- Organized office supplies and maintained inventory levels, improving resource accessibility.
Accounting Assistant Intern
Despacho Calleros Hernández
05.2017 - 01.2018
- Assisted in processing invoices and ensuring accuracy of financial documentation.
- Supported month-end closing activities by preparing account reconciliations and journal entries.
- Maintained organized records of financial transactions, enhancing retrieval efficiency for audits.
- Collaborated with team members to streamline data entry processes, increasing overall productivity.
Education
Bachelor of Science - Marine Biology
Universidad De Guadalajara
Cihuatlan, Jalisco, Mexico03-2024
BBA - Accounting
Universidad De Guadalajara
Zapopan, Jalisco, MexicoHigh School Diploma -
Universidad De Colima
Manzanillo, Colima, Mexico06-2016
Skills
- Food safety practices
- Guest service and satisfaction
- Flexible schedule
- Guest relations
- Upselling
- Strong problem solver
- Attention to detail
- Administrative support
- File organization
- Administrative & organizational skills
- Computer proficiency
- Strong work ethic
Additional Information
SCIENTIFIC & OUTREACH EXPERIENCE
Microbiology Practices — University of Guadalajara
2024
- Microbial cultivation, sterile techniques, media preparation, environmental parameter control.
Science Outreach — PIENSA Program (University Service)
2022
- Activities for children promoting biology, ecology, and marine science divulgation.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Food and Beverage Server
Four Seasons Hotels and Resorts
11.2024 - Current
Accounting and Administrative Assistant
CYS Aduanales
05.2020 - 01.2022
Accounting Assistant Intern
Despacho Calleros Hernández
05.2017 - 01.2018
Bachelor of Science - Marine Biology
Universidad De Guadalajara
BBA - Accounting
Universidad De Guadalajara
High School Diploma -
Universidad De Colima