Nazario Alexis Gomez Muñoz
Hermosillo,Hermosillo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
RUI MX
Hermosillo Sonora
10.2022 - Current
- Phone notification to clients and sending collection letters.
- Providing information on payment plans and financing options.
- Detecting clients at risk of debt collection.
- Negotiating and securing payment promises with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Intugo
Hermosillo, Sonora
02.2022 - 08.2022
- Configuration of profiles and emails.
- Diagnosing and troubleshooting system and device failures.
- Phone customer service and email management.
- Data entry into the company's database.
- Ensuring quality service in response to customer problems/inquiries.
Sales Agent Representative
Teleperformance
Hermosillo, Sonora
07.2021 - 11.2021
- Registering new payment methods.
- Assisting clients with payments and transfers.
- Processing deposits, withdrawals, transfers, and payment orders.
- Helping clients find the product that best suits their needs.
- Phone customer service and response to inquiries.
Education
Bachillerato -
Skills
Advanced English level
Problem solving
Effective communication
Full-time availability
Customer-oriented service
Quick response skills
Discretion and confidentiality of data
Data management
Ability to work under pressure
Timeline
Customer Service Representative - RUI MX
10.2022 - Current
Customer Service Representative - Intugo
02.2022 - 08.2022
Sales Agent Representative - Teleperformance
07.2021 - 11.2021
Preparatoria Inased A.C. - Bachillerato,