Nazerine Vanessa Garcia
Los Angeles, CA
Summary
Friendly Customer Service entails showing hospitality; having a pleasant attitude, and providing assistance, but also going above and exceed rather than simply meet expectations. Creating a welcoming environment and investing the necessary effort to understand the needs of customers.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
So-Cal Burgers
06.2022 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Assembler
Hensley Company
07.2021 - 08.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies with hands.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
Volunteer
Skid Row
05.2019 - 05.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
No Degree - Nursing
Pasadena City College
Pasadena, CA06.2024
High School Diploma -
Esperanza College Prep
East Los Angeles 06.2022
Skills
- Merchandise Packaging
- Customer Satisfaction
- Shelving Items
- Customer Relationship Management
- Layout Assistance
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Cashier
So-Cal Burgers
06.2022 - 09.2022
Assembler
Hensley Company
07.2021 - 08.2021
Volunteer
Skid Row
05.2019 - 05.2019
No Degree - Nursing
Pasadena City College
High School Diploma -
Esperanza College Prep
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