Nazli Laisha Crusette Manrique Ruiz
Campeche
Summary
Dynamic professional with a proven track record at Sharing Smiles, enhancing stakeholder satisfaction and managing complex logistics. Skilled in team collaboration and project planning, adept at fostering international partnerships and streamlining operations. Demonstrated ability to lead with confidence, achieving significant improvements in operational efficiency and team synergy.
Overview
4
4
years of professional experience
Work History
Liaison
Sharing Smiles
Mérida, Yucatán
05.2021 - Current
- Improved stakeholder satisfaction levels by addressing concerns promptly and providing effective solutions.
- Successfully managed budgets to purchase medical supplies and travel expenses.
- Managed the logistics of the surgical campaigns to guarantee the correct execution of the activities of each of the volunteers and the surgeries.
- Created a positive working environment promoting open communication lines and strong teamwork among international and local staff members.
- Sorted and organized files, spreadsheets, and reports.
- Interpreted from English to Spanish and vice versa
CEO's Assistant
DoctorMinds
Campeche, Mexico
02.2020 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Implemented effective conflict resolution strategies for resolving issues among members.
- Managed executive calendars, scheduling, organized and coordinated appointments and monthly meetings.
Wedding Planner Assistant
Los Cómplices
Yucatán
03.2023 - 02.2024
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Trained and supervised event staff to complete tasks on time.
Attractions Cast Member
The Walt Disney Company
Orlando, Florida
05.2023 - 08.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
- Facilitated accessibility for guests with disabilities through proper assistance procedures.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Acquisition of monologue improvisation skills.
Intern
INE Junta Local Ejecutiva En Yucatán
Mérida, Yucatán
02.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
Bachelor's - International Relations
Universidad Anáhuac Mayab
Mérida, Yucatán, Mexico08.2024
Skills
- Team Collaboration
- Issue Resolution
- Mediation skills
- Project Planning
- Logistics Coordination
- International mobility management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Elementary (A2)
French
Elementary (A2)
Additional Information
- Participation in four United Nations Models "MayabMUN Anáhuac Mayab" 2020-2023
- "ALTRUISTIC MERIT AWARD 2020" by DIF Estatal Campeche
Timeline
Attractions Cast Member
The Walt Disney Company
05.2023 - 08.2023
Wedding Planner Assistant
Los Cómplices
03.2023 - 02.2024
Intern
INE Junta Local Ejecutiva En Yucatán
02.2023 - 08.2023
Liaison
Sharing Smiles
05.2021 - Current
CEO's Assistant
DoctorMinds
02.2020 - Current
Bachelor's - International Relations
Universidad Anáhuac Mayab