NEFTALI EMANUEL PARTIDA VALLEJO
Tijuana
Summary
With over 10 years of experience in Customer Service and Technical Support, I bring strong problem-solving skills, adaptability, and a customer-focused mindset to every role. For the past 2 years, I worked as a Technical Editor/Writer at HP, where I specialized in creating and maintaining high-quality documentation using Oxygen Editor.
I am known for my attention to detail, organizational skills, and dedication to delivering clear and accurate content, as well as providing effective solutions to customer issues.
I am now seeking a new opportunity to continue growing my career in Technical Writing—where I can combine my technical expertise with my passion for helping users succeed.
Overview
14
14
years of professional experience
Work History
Technical Knowledge Engineer
HP
Tijuana
03.2023 - 10.2024
- Our goal was to create new troubleshooting articles for the Poly-HP headsets. We also updated, modified, and merged articles that needed to be adjusted. We created articles and published them on the HP website.
Technical Support Representative
Plantronics/Poly
Tijuana
04.2019 - 03.2023
- As technical support (calls/email/social media) for personal device and business headsets we setup and/or troubleshoot their devices and if necessary, we assisted them with their replacement requests.
Customer Service Representative
Cannon Safe
Tijuana
10.2018 - 04.2019
- We assisted with the registration and programming of the security safe, and we assisted the customer with troubleshooting if they had problems opening the security safe.
Technical Support Representative
Verizon
Tijuana
10.2010 - 10.2018
- Our job was to assist the customer with their issue regarding their phone, internet, and/or TV service. During the calls we had to do basic troubleshooting and if necessary we sent them a Field Tech if the problem wasn’t resolved.
Education
Bachelors Degree - Computer Science
UNIDEP University
06.2028
Skills
- Technical Editor/Writer
- Customer Service Rep
- Tech Support Agent
- Continuous learning mindset
- Strong analytical skills
- Excellent problem-solving skills
- Skilled in text mining
- Ability to work collaboratively
- Teamwork
- Attention to detail
- Time management
Languages
Ingles
Spanish
Timeline
Technical Knowledge Engineer
HP
03.2023 - 10.2024
Technical Support Representative
Plantronics/Poly
04.2019 - 03.2023
Customer Service Representative
Cannon Safe
10.2018 - 04.2019
Technical Support Representative
Verizon
10.2010 - 10.2018
Bachelors Degree - Computer Science
UNIDEP University
Links
www.linkedin.com/in/neftali-partida