Summary
Overview
Work History
Education
Skills
Languages
Timeline
Links
Generic

NEFTALI EMANUEL PARTIDA VALLEJO

Tijuana

Summary

With over 10 years of experience in Customer Service and Technical Support, I bring strong problem-solving skills, adaptability, and a customer-focused mindset to every role. For the past 2 years, I worked as a Technical Editor/Writer at HP, where I specialized in creating and maintaining high-quality documentation using Oxygen Editor.

I am known for my attention to detail, organizational skills, and dedication to delivering clear and accurate content, as well as providing effective solutions to customer issues.

I am now seeking a new opportunity to continue growing my career in Technical Writing—where I can combine my technical expertise with my passion for helping users succeed.

Overview

14
14
years of professional experience

Work History

Technical Knowledge Engineer

HP
03.2023 - 10.2024
  • Our goal was to create new troubleshooting articles for the Poly-HP headsets. We also updated, modified, and merged articles that needed to be adjusted. We created articles and published them on the HP website.

Technical Support Representative

Plantronics/Poly
04.2019 - 03.2023
  • As technical support (calls/email/social media) for personal device and business headsets we setup and/or troubleshoot their devices and if necessary, we assisted them with their replacement requests.

Customer Service Representative

Cannon Safe
10.2018 - 04.2019
  • We assisted with the registration and programming of the security safe, and we assisted the customer with troubleshooting if they had problems opening the security safe.

Technical Support Representative

Verizon
10.2010 - 10.2018
  • Our job was to assist the customer with their issue regarding their phone, internet, and/or TV service. During the calls we had to do basic troubleshooting and if necessary we sent them a Field Tech if the problem wasn’t resolved.

Education

Bachelors Degree - Computer Science

UNIDEP University
06.2028

Skills

  • Technical Editor/Writer
  • Customer Service Rep
  • Tech Support Agent
  • Continuous learning mindset
  • Strong analytical skills
  • Excellent problem-solving skills
  • Skilled in text mining
  • Ability to work collaboratively
  • Teamwork
  • Attention to detail
  • Time management

Languages

Ingles
Spanish

Timeline

Technical Knowledge Engineer

HP
03.2023 - 10.2024

Technical Support Representative

Plantronics/Poly
04.2019 - 03.2023

Customer Service Representative

Cannon Safe
10.2018 - 04.2019

Technical Support Representative

Verizon
10.2010 - 10.2018

Bachelors Degree - Computer Science

UNIDEP University

Links

www.linkedin.com/in/neftali-partida

NEFTALI EMANUEL PARTIDA VALLEJO