Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelly Galindo Garcia

Artist
CDMX

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Atento
09.2021 - 07.2022
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.


Barista

Cielito Lindo Café
04.2023 - 01.2024
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.


Education

No Degree - Fine Arts

Facultad De Artes Y Diseño
CDMX
05.2001 -

Skills

  • Customer Relationship Management
  • Data Entry
  • Call Control
  • Technical Support
  • Report Preparation
  • Quality Assurance
  • Complaint resolution
  • Logging call information
  • Calm disposition
  • Prospecting skills
  • Database Research
  • Quality Control
  • Performance monitoring

Timeline

Barista

Cielito Lindo Café
04.2023 - 01.2024

Call Center Representative

Atento
09.2021 - 07.2022

No Degree - Fine Arts

Facultad De Artes Y Diseño
05.2001 -
Nelly Galindo GarciaArtist