Nemecio Contreras
Customer Service Representative
Toluca
Summary
Customer service professional, representative with 8 years of experience I have positive values and attractive personality. Seeking a position where I can use my skills to demonstrate exceptional service and contribute to the growth of the company.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
(Fraud Prevention)
American Express
Mexico City
02.2024 - 03.2025
- Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.
- Facilitated cross-departmental workshops on fraud prevention, fostering culture of awareness and vigilance.
- Provided exceptional support during critical situations such as fraud prevention or account security breaches, mitigating potential losses for both the institution and its clients.
- Responsible for functions related to the identification, prevention, and resolution of fraudulent activity.
- Managed over 40 calls per day.
(CSR, Billing, Upselling, Loyalty, Retention)
AT&T
Mexico City
07.2018 - 11.2023
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
John Handley High School
Winchester VA , USA 01.2025 - 12.2025
Skills
Clear communication
Positive attitude
Active listening
Empathy and patience
Multitasking and organization
Spend time with family Read Listen to music Cook
"Family – where life begins, and love never ends." ..
Timeline
GED -
John Handley High School
01.2025 - 12.2025
(Fraud Prevention)
American Express
02.2024 - 03.2025
(CSR, Billing, Upselling, Loyalty, Retention)
AT&T
07.2018 - 11.2023
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