Overview
Work History
Education
Skills
Software
Quote
Languages
Timeline
BusinessDevelopmentManager
Nestor Daniel Hernandez

Nestor Daniel Hernandez

Account Manager/Logistics Coordinator
Morelia, Michoacán

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Donations Coordinator

Happen Ventures LLC
08.2023 - 10.2025
  • As a Donations Coordinator, I was responsible for identifying nonprofit organizations in need of specific products and coordinating timely pickups or deliveries to meet customer deadlines. Clear and consistent communication was essential—not only to educate nonprofits on the nature of the donated items, but also to ensure they were prepared to receive and manage the volume of products provided.
  • Managed and maintained comprehensive donor and nonprofit databases with a focus on accuracy and organization. Regularly updated key information, including product offerings from donors and specific needs or capabilities of nonprofit partners, to ensure seamless coordination and effective distribution of goods.
  • Managed interactions with donors and donation center personnel to achieve goals.

Logistics Coordinator

Happen Ventures LLC
08.2023 - Current
  • Happen Ventures is a Beneficial Reuse company that diverts excess inventory from large manufacturers and Retailers to non profits in need all over the USA instead of sending products to land fills for destruction. As a Logistics Coordinator my tasks included Inventory Management, Scheduling and Planning, Problem Solving, Data Analysis and Reporting.
  • Inventory Management - Keep inventory up to date in the company's database and pass inventory along to the donations team to offer inventory to non profits all over the USA.
  • Scheduling and Planning - Coordinating pickup and delivery of products, providing documentation to carriers and clients at the same time to ensure a smooth pickup/delivery.
  • Problem Solving - Solid communication with carriers was key to solve any issues such as issues with unloading or rejection of loads.
  • Data Analysis and Reporting - Keeping track of extra costs, tracking carrier productivity and tracking pickups and deliveries.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

Business Development Manager Assistant

Real Property Management Preferred
09.2022 - 08.2023
  • As the Business Development Manager Assistant, I provided high-level customer service and maintained strong attention to detail while onboarding investors—ranging from professionals to those new to the property management industry—ensuring a smooth and informed start to their partnership with the company.
  • Promoted to Customer Service Advisor in January 2023, I actively contacted 250 property owners monthly, providing detailed and timely updates. I managed communications for clients with entire apartment buildings, ensuring accuracy and clarity in every interaction to maintain strong client relationships.
  • Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.

Project Manager

Ergeon Fence and Driveways - Construction
12.2021 - 08.2022
  • Successfully managed 50-100 projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify improvement opportunities and implement timely adjustments. Facilitated real-time video consultations between crew foremen and clients to resolve construction challenges promptly. Leveraged construction expertise and strong problem-solving skills to deliver outstanding results and ensure customer satisfaction.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Maintenance Coordinator

True Work Logistics
08.2021 - 12.2021
  • As a Maintenance Coordinator, I served as the primary point of contact for tenants, vendors, and internal teams to ensure timely resolution of maintenance requests and clear communication throughout the service process.
  • Some of the main challenges I encountered included resource management, unexpected maintenance issues, and addressing upset tenants. I was responsible for managing resource allocation and scheduling across multiple units to ensure the efficient use of personnel and materials. I quickly responded to unforeseen maintenance problems while resolving tenant concerns through active listening and effective conflict resolution techniques. Additionally, I applied financial expertise to monitor budgets and control costs effectively. I also coordinated with vendors to guarantee quality workmanship and compliance with all safety standards.

Sales Representative

Porch
10.2019 - 08.2021
  • My first position as a sales representative required for me to use a high level of product knowledge and communication skills to successfully help provide new homebuyers the best options for Homeowners insurance, home security and to help with utilities.
  • After 4 months I became a Team Lead for a Home Warranty department and managed 8 agents.
  • My responsibilities involved training, monitoring calls, working with management to build the right scripts. This helped develop my leadership, problem solving, and time management skills.
  • 1 year later, I was given the opportunity to manage another Home Warranty team and train a new team leader. Becoming a mentor to a new leader was a huge success in my continued growth.
  • During my last 7 months I continued as a Team Lead helping with 3 different teams, customer service (2 teams) and sales (1 team). My responsibilities increased to managing staff and recruiting, payroll, and using organizational skills to develop plans with Porch clients to help increase revenue.

Sales and Customer Service Representative

Autocom Nissan
04.2017 - 10.2019
  • As an entry-level Customer Service Representative, I delivered proactive support by reaching out to clients after vehicle purchases or service visits, ensuring their satisfaction and promptly addressing any questions or concerns.
  • After 5 months I was placed in a sales position. Here, my role involved driving traffic to the dealership by scheduling appointments for customers interested in specific vehicles. I managed incoming hot leads through a CRM system and ensured timely follow-up. I was responsible for contacting these leads within eight minutes to maximize engagement. This approach helped increase customer visits and potential sales opportunities.

Sales Representative

Tradition Textiles
08.2012 - 08.2016
  • I began my career selling fabrics in a retail setting before transitioning to wholesale sales. In both roles, I was responsible for driving sales and delivering exceptional customer service.
  • I developed and implemented a follow-up process to consistently meet distributors’ expectations and foster stronger partnership relationships.

Education

High School Diploma -

Downers Grove South High School
01.2004 - 01.2008

Skills

Software

HubSpot CRM

Freight Pop

AppFolio Property Manager

Property Meld

Pipedrive

Front

Salesforce

VinSolutions

Slack

Quote

"It is not your aptitude, but your attitude, that determines your altitude"
Zig Ziglar

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Donations Coordinator

Happen Ventures LLC
08.2023 - 10.2025

Logistics Coordinator

Happen Ventures LLC
08.2023 - Current

Business Development Manager Assistant

Real Property Management Preferred
09.2022 - 08.2023

Project Manager

Ergeon Fence and Driveways - Construction
12.2021 - 08.2022

Maintenance Coordinator

True Work Logistics
08.2021 - 12.2021

Sales Representative

Porch
10.2019 - 08.2021

Sales and Customer Service Representative

Autocom Nissan
04.2017 - 10.2019

Sales Representative

Tradition Textiles
08.2012 - 08.2016

High School Diploma -

Downers Grove South High School
01.2004 - 01.2008

Similar Profiles

CREATE PROFILE
Nestor Daniel HernandezAccount Manager/Logistics Coordinator