Salesforce
Nestor Daniel Hernandez
Morelia,Morelia
Work Availability
monday
tuesday
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friday
saturday
sunday
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Quote
"It is not your aptitude, but your attitude, that determines your altitude"
Zig Ziglar
Summary
Organized and dependable professional with strong experience in sales, customer service, and problem-solving. Proven ability to manage multiple priorities in fast-paced environments while maintaining a positive, solution-oriented approach. Skilled at building customer relationships, addressing challenges efficiently, and taking initiative to support team goals and drive successful outcomes.
Timeline
Credit Repair Specialist
Credit Glory LLC
06.2025 - 08.2026
Sales Manager
InCharged LLC
01.2025 - 06.2025
Donations Coordinator
Happen Ventures, LLC
10.2023 - 06.2025
Account Manager
Happen Ventures, LLC
10.2023 - 06.2025
Logistics Coordinator
Happen Ventures, LLC
10.2023 - 06.2025
Business Development Manager Assistant
Real Property Management Preferred
09.2021 - 10.2022
Sales Representative Supervisor
Porch Group
09.2018 - 07.2021
Sales Representative
Autocom Nissan, MX
04.2016 - 08.2018
High School Diploma -
Downers Grove South High School
08.2002 - 08.2004
Skills
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Organizational skills
Calm under pressure
Active listening
Education
High School Diploma -
Downers Grove South High School
Downers Grove IL 08.2002 - 08.2004
Software
Hubspot
VinSolutions
AppFolio
Slack
Teams
Zoom
Work History
Credit Repair Specialist
Credit Glory LLC
Remote, Mich.
06.2025 - 08.2026
- Handled inbound calls from customers regarding unfamiliar, inaccurate, or potentially incorrect information on their credit reports.
- Educated customers on their rights to dispute discrepancies with all three major credit bureaus and explained the difference between paying a balance and disputing an item.
- Assessed customer needs, explained the benefits of credit repair services, and confidently addressed questions and objections.
- Closed sales on the initial call by collecting payment information and guiding customers through the enrollment process.
Sales Manager
InCharged LLC
Morelia Michoacan, Mich.
01.2025 - 06.2025
- Responded promptly to inbound leads, ensuring a positive customer experience and maximizing sales opportunities.
- Managed and maintained accurate invoicing and payment records through Paycove, ensuring data integrity and operational efficiency.
- Conducted strategic follow-ups with prospects and clients to advance opportunities through the sales pipeline and close deals.
- Assessed client needs and recommended tailored solutions, helping customers identify the best products and services for their goals.
Donations Coordinator
Happen Ventures, LLC
Morelia Michoacan, Mich.
10.2023 - 06.2025
- Identified and partnered with nonprofit organizations to align product donations with specific needs, coordinating timely pickups and deliveries to meet strict deadlines.
- Served as a primary liaison between donors and nonprofit partners, ensuring clear communication, proper expectations, and readiness to receive and manage donated goods.
- Maintained and updated detailed donor and nonprofit databases, tracking product availability, partner requirements, and organizational capabilities to ensure efficient distribution.
- Managed ongoing communication with donors and donation center personnel to support operational goals and ensure successful execution of donation programs.
Account Manager
Happen Ventures, LLC
Morelia Michoacan, Mich.
10.2023 - 06.2025
- Cultivated and sustained strong client relationships to enhance satisfaction and retention.
- Directed cross-functional collaboration to ensure efficient project execution and timely delivery of services.
- Evaluated client needs to develop customized solutions that improved service quality and elevated the customer experience.
- Negotiated contracts to achieve favorable, mutually beneficial agreements aligned with both company goals and client expectations.
Logistics Coordinator
Happen Ventures, LLC
Morelia Michoacan, Mich.
10.2023 - 06.2025
- Managed and maintained accurate inventory records, ensuring real-time data integrity and seamless coordination with donation teams to distribute products to nonprofit partners nationwide.
- Coordinated end-to-end logistics, including scheduling pickups and deliveries and preparing carrier documentation to ensure efficient, timely, and error-free transportation.
- Resolved transportation and operational issues through proactive communication with carriers, minimizing disruptions related to unloading delays, load rejections, and delivery challenges.
- Conducted data analysis and reporting on logistics performance, including transportation costs, carrier efficiency, and shipment tracking, while coordinating with suppliers to ensure consistent product flow and reduce stock shortages.
Business Development Manager Assistant
Real Property Management Preferred
Morelia Michoacan, Mich.
09.2021 - 10.2022
- Delivered high-level customer service while onboarding investors of varying experience levels, ensuring a seamless and well-informed introduction to property management services.
- Promoted to Customer Service Advisor, managing communications for 250+ property owners monthly, including multi-unit property clients, while providing accurate, timely, and professional updates.
- Enhanced team efficiency by implementing project management tools and streamlined workflows to improve productivity and service delivery.
- Strengthened long-term client relationships through consistent follow-ups, maintaining high satisfaction and identifying additional service opportunities.
Sales Representative Supervisor
Porch Group
Morelia Michoacan, Mich.
09.2018 - 07.2021
- Sales Representative supporting new homebuyers by recommending tailored solutions for homeowners insurance, home security, and utility services through strong product knowledge and consultative communication.
- Promoted to Team Lead within four months, managing a Home Warranty team of 8 agents while providing training, coaching, call monitoring, and supporting script and process development with leadership.
- Expanded leadership scope to oversee an additional Home Warranty team and mentor a new team lead, strengthening team performance and leadership development.
- Managed multiple teams across customer service and sales (3 teams total), overseeing performance, recruiting, payroll support, and client strategy initiatives to drive revenue growth and operational efficiency.
Sales Representative
Autocom Nissan, MX
Morelia Michoacan, Mich.
04.2016 - 08.2018
- Delivered proactive customer support as a Customer Service Representative by following up with clients after vehicle purchases and service visits, ensuring satisfaction and promptly resolving inquiries to enhance the overall customer experience.
- Transitioned into a sales role, driving dealership traffic by scheduling appointments with qualified prospects and managing inbound “hot” leads through CRM systems with strict response times.
- Executed rapid lead response strategy by contacting incoming prospects within eight minutes, improving engagement rates and increasing showroom appointments and sales opportunities.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Overview
2
2
years of post-secondary education
10
10
years of professional experience