Salesforce
Nestor Daniel Hernandez
Morelia, Michoacán
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"It is not your aptitude, but your attitude, that determines your altitude"
Zig Ziglar
Summary
Organized and dependable professional with strong experience in sales, customer service, and problem-solving. Proven ability to manage multiple priorities in fast-paced environments while maintaining a positive, solution-oriented approach. Skilled at building customer relationships, addressing challenges efficiently, and taking initiative to support team goals and drive successful outcomes.
Timeline
Sales Manager
InCharged LLC
01.2026 - Current
Account Manager
Happen Ventures, LLC
08.2024 - Current
Donations Coordinator
Happen Ventures, LLC
09.2023 - Current
Logistics Coordinator
Happen Ventures, LLC
09.2023 - Current
Business Delivery Manager Assistant
Real Property Management Preferred
08.2022 - 09.2023
Project Manager
Ergeon Inc, Fences and Driveways
08.2021 - 08.2022
Sales Representative Supervisor
Porch Group
09.2018 - 07.2021
Sales Representative
Autocom Nissan, MX
04.2016 - 08.2018
Sales Representative
Traditional Textiles
01.2012 - 12.2015
High School Diploma -
Downers Grove South High School
08.2002 - 08.2004
Skills
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Organizational skills
Calm under pressure
Active listening
Education
High School Diploma -
Downers Grove South High School
Downers Grove IL 08.2002 - 08.2004
Software
Hubspot
VinSolutions
AppFolio
Slack
Teams
Zoom
Work History
Sales Manager
InCharged LLC
Morelia Michoacan, Mich.
01.2026 - Current
- Responded promptly to inbound leads, ensuring a positive customer experience and maximizing sales opportunities.
- Managed and maintained accurate invoicing and payment records through Paycove, ensuring data integrity and operational efficiency.
- Conducted strategic follow-ups with prospects and clients to advance opportunities through the sales pipeline and close deals.
- Assessed client needs and recommended tailored solutions, helping customers identify the best products and services for their goals.
Account Manager
Happen Ventures, LLC
Morelia Michoacan, Mich.
08.2024 - Current
- Cultivated and sustained strong client relationships to enhance satisfaction and retention.
- Directed cross-functional collaboration to ensure efficient project execution and timely delivery of services.
- Evaluated client needs to develop customized solutions that improved service quality and elevated the customer experience.
- Negotiated contracts to achieve favorable, mutually beneficial agreements aligned with both company goals and client expectations.
Donations Coordinator
Happen Ventures, LLC
Morelia Michoacan, Mich.
09.2023 - Current
- Identified and partnered with nonprofit organizations to align product donations with specific needs, coordinating timely pickups and deliveries to meet strict deadlines.
- Served as a primary liaison between donors and nonprofit partners, ensuring clear communication, proper expectations, and readiness to receive and manage donated goods.
- Maintained and updated detailed donor and nonprofit databases, tracking product availability, partner requirements, and organizational capabilities to ensure efficient distribution.
- Managed ongoing communication with donors and donation center personnel to support operational goals and ensure successful execution of donation programs.
Logistics Coordinator
Happen Ventures, LLC
Morelia Michoacan, Mich.
09.2023 - Current
- Managed and maintained accurate inventory records, ensuring real-time data integrity and seamless coordination with donation teams to distribute products to nonprofit partners nationwide.
- Coordinated end-to-end logistics, including scheduling pickups and deliveries and preparing carrier documentation to ensure efficient, timely, and error-free transportation.
- Resolved transportation and operational issues through proactive communication with carriers, minimizing disruptions related to unloading delays, load rejections, and delivery challenges.
- Conducted data analysis and reporting on logistics performance, including transportation costs, carrier efficiency, and shipment tracking, while coordinating with suppliers to ensure consistent product flow and reduce stock shortages.
Business Delivery Manager Assistant
Real Property Management Preferred
Morelia Michoacan, Mich.
08.2022 - 09.2023
- Delivered high-level customer service while onboarding investors of varying experience levels, ensuring a seamless and well-informed introduction to property management services.
- Promoted to Customer Service Advisor, managing communications for 250+ property owners monthly, including multi-unit property clients, while providing accurate, timely, and professional updates.
- Enhanced team efficiency by implementing project management tools and streamlined workflows to improve productivity and service delivery.
- Strengthened long-term client relationships through consistent follow-ups, maintaining high satisfaction and identifying additional service opportunities.
Project Manager
Ergeon Inc, Fences and Driveways
Morelia Michoacan, Mich.
08.2021 - 08.2022
- Managed 50–100 concurrent projects by prioritizing tasks based on urgency, resource availability, and alignment with organizational goals to ensure timely and efficient execution.
- Planned and coordinated project requirements, including resources, timelines, and execution strategies, while maintaining strong focus on quality, safety, and on-time delivery.
- Monitored project performance and implemented real-time adjustments to improve outcomes, resolve construction challenges, and ensure continuous workflow efficiency.
- Facilitated effective communication between crew foremen and clients through real-time video consultations, strengthening collaboration and ensuring successful project completion.
Sales Representative Supervisor
Porch Group
Morelia Michoacan, Mich.
09.2018 - 07.2021
- Sales Representative supporting new homebuyers by recommending tailored solutions for homeowners insurance, home security, and utility services through strong product knowledge and consultative communication.
- Promoted to Team Lead within four months, managing a Home Warranty team of 8 agents while providing training, coaching, call monitoring, and supporting script and process development with leadership.
- Expanded leadership scope to oversee an additional Home Warranty team and mentor a new team lead, strengthening team performance and leadership development.
- Managed multiple teams across customer service and sales (3 teams total), overseeing performance, recruiting, payroll support, and client strategy initiatives to drive revenue growth and operational efficiency.
Sales Representative
Autocom Nissan, MX
Morelia Michoacan, Mich.
04.2016 - 08.2018
- Delivered proactive customer support as a Customer Service Representative by following up with clients after vehicle purchases and service visits, ensuring satisfaction and promptly resolving inquiries to enhance the overall customer experience.
- Transitioned into a sales role, driving dealership traffic by scheduling appointments with qualified prospects and managing inbound “hot” leads through CRM systems with strict response times.
- Executed rapid lead response strategy by contacting incoming prospects within eight minutes, improving engagement rates and increasing showroom appointments and sales opportunities.
Sales Representative
Traditional Textiles
Morelia Michoacan, Mich.
01.2012 - 12.2015
- Progressed from retail to wholesale sales in the fabric industry, consistently driving revenue growth through proactive selling, strong product knowledge, and high-impact customer engagement.
- Built and implemented a structured follow-up system to strengthen distributor relationships, improve client retention, and ensure consistent achievement of sales and service expectations.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Overview
2
2
years of post-secondary education
14
14
years of professional experience