Overview
Work History
Education
Skills
Timeline
Generic
Nestor Daniel Hernandez

Nestor Daniel Hernandez

Account Manager/Logistics Coordinator
Morelia, Michoacán

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Logistics Coordinator

Happen Ventures
08.2023 - 03.2025
  • Happen Ventures is a Beneficial Reuse company that diverts excess inventory from large manufacturers and Retailers to non profits in need all over the USA instead of sending products to land fills for destruction.
  • As a Logistics Coordinator my tasks included Inventory Management, Scheduling and Planning, Problem Solving, Data Analysis and Reporting.
  • Inventory Management - Keep inventory up to date in the company's database and pass inventory along to the donations team to offer inventory to non profits all over the USA.
  • Scheduling and Planning - Coordinating pickup and delivery of products, providing documentation to carriers and clients at the same time to ensure a smooth pickup/delivery.
  • Problem Solving - Solid communication with carriers was key to solve any issues such as issues with unloading or rejection of loads.
  • Data Analysis and Reporting - Keeping track of extra costs, tracking carrier productivity and tracking pickups and deliveries.


Donations Coordinator

Happen Ventures
08.2023 - 03.2025

Business Development Manager Assistant

Real Property Management Preferred
09.2022 - 08.2023
  • As Business Development Manager Assistant, my activities involved displaying excellent customer service and attention to detail to properly onboard investors who either had a lot of experience or were brand new in the Property Management business.
  • In January of 2023, I was promoted to Customer Service Advisor. As a CSA my job was to reach out to 250 owners per month with monthly updates regarding their properties. Some clients owned full apartment buildings therefore it was crucial to always be precise when providing thorough updates.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Project Manager

Ergeon Fence and Driveways - Construction
12.2021 - 08.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Service Coordinator

TRUE WORK LOGISTICS
08.2021 - 12.2021
  • As a service coordinator I assign work orders to vendors in a timely manner.
  • The job involves providing exceptional customer service and using organizational and multitasking skill to ensure all work orders are addressed and all customers are taken care of.

Sales Representative

Porch
10.2019 - 08.2021
  • My first position as a sales representative required for me to use a high level of product knowledge and communication skills to successfully help provide new homebuyers the best options for Homeowners insurance, home security and to help with utilities.
  • After 4 months I became a Team Lead for a Home Warranty department and managed 8 agents.
  • My responsibilities involved training, monitoring calls, working with management to build the right scripts.
  • This helped develop my leadership, problem solving, and time management skills.
  • 1 year later, I was given the opportunity to manage another Home Warranty team and train a new team leader.
  • Becoming a mentor to a new leader was a huge success in my continued growth.
  • During my last 7 months I continued as a Team Lead helping with 3 different teams, customer service (2 teams) and sales (1 team).
  • My responsibilities increased to managing staff and recruiting, payroll, and using organizational skills to develop plans with Porch clients to help increase revenue.

Sales and Customer Service Representative

Autocom Nissan
04.2017 - 10.2019
  • Customer service-I was to reach out to customers who had purchased a vehicle or had a service done to their vehicle.
  • If our customers had a bad experience, my job was to send feedback to the manager and continue a follow up process with the customer until satisfied.
  • Sales- I had to drive traffic to the dealerships by scheduling appointments for customers to see vehicles of their interest
  • I received hot leads through a CRM system, and I was to call these leads under 8 minutes.

Sales Representative

Tradition Textiles
08.2012 - 08.2016
  • Fabrics were sold in wholesale and retail; my job was to sell both and provide profound customer service.
  • I also had to implement a follow up process to ensure we met distributors' expectations and to strengthen partnerships.

Education

High School Diploma -

Downers Grove South High School
01.2004 - 01.2008

Skills

Communication Skills

Timeline

Logistics Coordinator

Happen Ventures
08.2023 - 03.2025

Donations Coordinator

Happen Ventures
08.2023 - 03.2025

Business Development Manager Assistant

Real Property Management Preferred
09.2022 - 08.2023

Project Manager

Ergeon Fence and Driveways - Construction
12.2021 - 08.2022

Service Coordinator

TRUE WORK LOGISTICS
08.2021 - 12.2021

Sales Representative

Porch
10.2019 - 08.2021

Sales and Customer Service Representative

Autocom Nissan
04.2017 - 10.2019

Sales Representative

Tradition Textiles
08.2012 - 08.2016

High School Diploma -

Downers Grove South High School
01.2004 - 01.2008

Similar Profiles

CREATE PROFILE
Nestor Daniel HernandezAccount Manager/Logistics Coordinator