Néstor Moctezuma
Training & Developing Specialist
Monterrey,Nuevo León
Summary
Enthusiastic training professional successful at developing training plans, supplementary materials to help and maximizing business performance by identifying the KPI's and facilitating trainings to help employees excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Trainer & Keynote Speaker
Néstor Moctezuma Personal Branding
Monterrey, Nuevo León
01.2013 - Current
- Developed and implemented life & soft skills training for different companies.
- Created and implemented management trainings, personal development programs and interpersonal development workshops for companies and institutions.
- Compiled comprehensive training reports that detailed learning objectives, alternative delivery success rates, attendance, testing, assessment scores, classroom and online basis.
- Scheduled and taught in class and online courses to increase learning opportunities. Recorded and edited videos for use in later courses or by remote learners.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Gathered and organized supplementary material to support structured lessons.
- Recruited and trained 50+ new members of guest service team.
Leadership Coach
West Heights International School
Monterrey, Nuevo León
08.2018 - 07.2020
- Classroom and online conducted training through different
platforms such as: meet, zoom, hangouts among others. - Developed lesson plans, instructional materials and written practice tests for Leadership, Inner Leader and Communication training courses.
- Determined strengths and weaknesses, then modified the
curriculum to support student’s learning styles. - Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Used expert level communications skills on true customer needs
(managers, parents, students & teachers).
Chief Commercial Officer
EnglishPro
Monterrey, Nuevo León
03.2017 - 06.2018
- Increased profits for restructuring sales strategies In-company by 40% over a year by customer service satisfaction.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Designed and executed successful sales and marketing procedures using innovative strategies, including cross selling and upselling strategies.
- Trained faculty and staff built on premium customer service.
- Created and delivered Organizational Development Initiatives training for clients.
Insurance Professional Advisor
Seguros Monterrey New York Life
Monterrey, Nuevo León
08.2016 - 02.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Jr High Principal
Instituto de Educación Naciones Unidas
Monterrey, Nuevo León
07.2014 - 06.2016
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Incorporated international, educational and cultural trips into Upper-Elementary and Jr High, supported by "Didactica".
- Attended and supported the instructor and students in Destination imagination Contest, sent 2 teams to the global finals in Knoxville, Tennessee, getting an international participation experience.
Middle School Coordinator
Oxford School of English
San Nicolas de los Garza, Nuevo León
11.2007 - 06.2014
- Enriched teacher´s performance through Soft Skills training, increased their productivity and compliance with the ISO-9001.
- Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies.
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Monitored and tracked students' academic progress using blending learning method to encourage successful learning outcomes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Efficiently managed day-to-day educational operations, including lesson planning, student guidance, curriculum implementation and continuous improvement of school's best practices.
- Mentored over 300 students on academic problems and made professional recommendations.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Participated in exchange trips abroad, increasing up to 25% of total enrolled for this trip.
- Supported the instructor and students in the United Nations model competition, sending more than 20 delegates to the United Nations Headquarters in New York, getting international recognitions.
Import-Export Manager
Comercial Treviño
San Nicolás de los Garza, Nuevo León
01.2006 - 01.2007
- Reactivated overseas customers through an inactive portfolio, accounted for sales income of 15%.
- Reduced delivery deadlines through logistic strategies, accelerated shippings in 8%.
- Reduced costs for damaged goods, saving up to 7% on damage.
- Promoted as an Import- Export Manager for the results achieved in less than a year.
Auditor
PriceWaterHouseCoopers
Monterrey, Nuevo León
08.2003 - 01.2006
- Analyzed accounting systems for efficiency and effectiveness.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Achieved 5% cost savings by discovering opportunities to amend contract agreement.
- Implemented controls in the inventory area, resulting in an increase of 10% of operational efficiency.
English Language Instructor
Quick Learning
San Nicolás de los Garza, Nuevo León
11.2001 - 07.2003
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Received the Excellence Award in 2002 after demonstrating strong skills in teacher/student communication.
- Attained 98% customer satisfaction in three months, and 100% in the following months.
- Collaborated on the branch´s recognition as the #1 in the state, by means of high enrollment rates, 95-100% per month.
Education
No Degree - Master's Degree in Educational Psychology
Universidad Regiomontana (U-ERRE)
Monterrey 01.2009 - 04.2011
Bachelor's of Accountancy - Public Accounting
Universidad Autónoma De Nuevo León
Facultad De Contaduría Pública Y Administración 08.1995 - 12.2000
Skills
Course planning
Accomplishments
- Supervised team of 35 staff members.
- Collaborated with team of 50 in the development of Leadership & Communication Program
Affiliations
- Toastmasters
Additional Information
- I currently participate in Azteca 7 Noreste within my segment called: "Ser y Trascender". Each monday at 9:40pm. In En la Mira program.
- I had participated in Grupo Jomasa "Because I Care" Congress on December 2019 impacting different educational specialists.
- I had participated in Grupo Jomasa "Lifelong Learners" Congress on January 2019 impacting more than 250 people.
- I had participated giving and teaching courses, trainings, workshops and keynotes in different national and transnational companies such as: Schneider Electric, Lenovo, Mary Kay, Proeza Corporativo, Petro Seven, SIT Manufacturing, Grupo Transportes Monterrey, ADS Mexicana, Lambi among others, as well as educational institutions such as: Universidad Autónoma de Nuevo León, Universidad Tec Milenio, Universidad Regiomontana, Colegio Royal, West Heights International School, Oxford School of English, Instituto de Educación Naciones Unidas, Cambridge de Monterrey and some in another institutions like Anspac, IMSS, SE, etc.
Software
Macintosh
Certification
Certified in the Inspire method Socio-Emotional education, CEDIE - 16 Hrs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Volunteering and community involvement
Reading
Podcasting
Writing
Blogging
Sports
Travel
Learning languages
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Certified in the Inspire method Socio-Emotional education, CEDIE - 16 Hrs.
10-2018
Leadership Coach
West Heights International School
08.2018 - 07.2020
Chief Commercial Officer
EnglishPro
03.2017 - 06.2018
Insurance Professional Advisor
Seguros Monterrey New York Life
08.2016 - 02.2017
Certified on Training of instructors aligned to the EC0217 standard., Secretaría del Trabajo - 30 Hrs.
06-2016
Leadership certification for directors and coordinators, Universidad de Monterrey, 16 Hrs.
10-2014
Jr High Principal
Instituto de Educación Naciones Unidas
07.2014 - 06.2016
Certified on Teaching of human capital training courses in a face-to-face group ec0217, Secretaría del Trabajo - 15 Hrs.
03-2014
Professional certification as an entrepreneur's trainer, Universidad de Salamanca, 6 months.
10-2013
Competent Communicator, Toastmasters International, 1 year.
07-2013
Trainer & Keynote Speaker
Néstor Moctezuma Personal Branding
01.2013 - Current
No Degree - Master's Degree in Educational Psychology
Universidad Regiomontana (U-ERRE)
01.2009 - 04.2011
Middle School Coordinator
Oxford School of English
11.2007 - 06.2014
Import-Export Manager
Comercial Treviño
01.2006 - 01.2007
Auditor
PriceWaterHouseCoopers
08.2003 - 01.2006
English Language Instructor
Quick Learning
11.2001 - 07.2003
Bachelor's of Accountancy - Public Accounting
Universidad Autónoma De Nuevo León
08.1995 - 12.2000
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