Nestor Urrea

Working in mobility for automotive industry.

Working in maintenance and production support and helping in the development to internal application tools.

Attending Insurance, commercial and government customers that were consuming the data from the company products.

Giving user support, working with cases, work request forms and Control changes using salesforce.

Using in the daily work tools like secure FX, secure CRT, toad, soapUI, Jira, salesforce and service now.

Using different technologies like Oracle, shell scripting and web services.

Also working with people from different locations (USA. India, Kenya).

• Working in maintenance and production support and development to internal application tools
• Acting as a product owner coordinating teams and people from different areas and technologies in order to resolve problems and issues
• Responsible for analyzing and diagnosis of technical issues
• Participating in the migration of an application to the Azure Cloud
• Communication with client and team and users thru phone, chat, emails and Skype meetings
• Working with Health, retail and Oil industries using agile methodology /Scrum
• Working with teams from different locations (India, USA, Philippines)

• Working in Production support to JDA tools
• Constant communication with clients via Phone, chat, e-mail and WebEx meetings
• Responsible for Analyzing issues and problems, troubleshooting and debugging in order to provide a solution
• Working with teams from different locations (India and USA)

• Responsible for Analyzing, collecting information from customers and the team in order to work with requirements
• Responsible for developing new modules and functionality using different technologies such as Java, Oracle PL/SQL and Shell Scripting
• Creating Queries, procedures, views and triggers in the database according to the business solutions
• Working in production support Analyzing, debugging and troubleshooting in order to find a solution
• Working with agile methodology using scrum meetings and sprint planning meetings
• Coaching new team members giving a knowledge transfer process
• Developing new modules, enhancements and bug fixes using different technologies
• Working with Banking and retail industries using agile methodology /Scrum

• Responsible for Analyzing, collecting information for requirements and meetings with clients and users
• Responsible for bug fixing and developing new modules and enhancements to a web applications
• Creating queries, procedures, views and triggers on the database according to the business solutions
• Provide estimations and document processes
• Analyzing, debugging and troubleshooting to find solutions

• Working in web application Maintenance and support, Break fixes and Enhancements
• Experience Analyzing, debugging and troubleshooting in order to find a solution
• Daily Communication with users and other teams thru different channels such as chat, email and phone calls.
• Developing enhancements required in some applications, working with the end users to collect information requirement, provide estimations and create work plans
• Working with Java / Oracle web application, J2EE, different frameworks and Methodologies
• Create queries, procedures, views and triggers on the database according to the business solutions
• Working with Shell scripting
• Working with different platforms and processes
• Giving user support, attending break fixes and working with some enhancements in order to develop new modules to the applications
• Working with Energy and Aviation industries