Music
Nestor Zaldivar
Customer Service Representative
Valle De Santiago
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Transfer Agent
The Call Gurus
02.2024 - Current
- Maintained up-to-date knowledge of industry trends and regulations to consistently deliver accurate information to clients.
- Participated in cross-functional projects aimed at enhancing business processes or developing new services for clientele.
- Achieved performance goals consistently by efficiently managing time-sensitive tasks in a fast-paced environment.
- Resolved complex issues by conducting research, analyzing data, and implementing solutions that benefited both clients and the organization.
Customer Service Representative
Centene
10.2021 - 02.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Account Manager
Teleperformance
01.2020 - 04.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
High School Diploma -
Enrique Gonzalez Pedrero
Villahermosa, Tabasco, Mexico 05.2001 -
Skills
Compliance Awareness
undefinedInterests
Movies
Videogames
Snoorkeling
Siking
Instruments
Timeline
Transfer Agent
The Call Gurus
02.2024 - Current
Customer Service Representative
Centene
10.2021 - 02.2024
Account Manager
Teleperformance
01.2020 - 04.2021
High School Diploma -
Enrique Gonzalez Pedrero
05.2001 -
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