Summary
Overview
Work History
Education
Skills
Timeline
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Nestor Daniel Rodriguez Velazco

Customer Success Executive
Tecamac

Summary

Dynamic Customer Service Executive with a proven track record at WEEX, excelling in customer relationship management and issue resolution. Recognized for enhancing client satisfaction and streamlining processes, I leverage strong communication skills and technical support expertise to foster long-term relationships and drive operational efficiency.

Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.

Overview

10
10
years of professional experience
1
1
Language

Work History

Customer Service Executive

WEEX
05.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Junior Executive

GNP Seguros
12.2019 - 02.2021
  • Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
  • Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
  • Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
  • Reviewed invoices and monitored payments for timely reconciliation.
  • Led strategic planning efforts, aligning business objectives with market demands and competitive landscape analysis.
  • Traveled to visit clients, manage work portfolio and develop new business.

Volante A

Banamex
09.2015 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

High School Diploma -

Instituto CETEC
Mexico City
05.2001 -

Skills

Customer relationship management

Timeline

Customer Service Executive

WEEX
05.2021 - Current

Junior Executive

GNP Seguros
12.2019 - 02.2021

Volante A

Banamex
09.2015 - 03.2019

High School Diploma -

Instituto CETEC
05.2001 -

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Nestor Daniel Rodriguez VelazcoCustomer Success Executive