Neylin Leticia Zalapa Vázquez
Business Administration
Paracho
Summary
My main objective is to begin to develop myself in the work environment and be able to achieve my goals in short term. With effort and dedication I managed to get certified in the English language to offer my knowledge of the language to the companies-organizations that give me the opportunity to work with them.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Recepcionist
West Pak de México
2 2023 - 5 2023
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Excellent communication skills, both verbal and written.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
Online English Teacher
ILK - Virtual
04.2022 - 12.2022
- Evaluated and graded 10 students' essays, projects and exams.
- Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
- Teach basic to advanced english for kids and adults
Administrative and Accounting Assitant
SAPAP
05.2020 - 11.2020
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Sales Assistant
FINKOK
12.2019 - 04.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Established rapport with customers using active listening and interpersonal skills.
- Listened to customer needs and desires to identify and recommend optimal products.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with prompt and polite support via telephone.
Education
Licenciatura Administración de Empresas - Business Administration
UNIVERSIDAD MONTRER
Morelia, Michoacán 08.2016 - 05.2020
Skills
Organization skills
Flexibility
Problem-solving skills
Communication skills
Teamwork
Responsability
Certification
Inglés, 02/2022, 05/2022, CES TORONTO, Toronto, ONT, Curso en el idioma ingles general y de negocios., Nivel avanzado C1
Timeline
Online English Teacher
ILK - Virtual
04.2022 - 12.2022
Administrative and Accounting Assitant
SAPAP
05.2020 - 11.2020
Sales Assistant
FINKOK
12.2019 - 04.2020
Licenciatura Administración de Empresas - Business Administration
UNIVERSIDAD MONTRER
08.2016 - 05.2020
Recepcionist
West Pak de México
2 2023 - 5 2023
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