Ángela Lugo López
Industrial And Systems Engineer
Monterrey, Nuevo León
Summary
Industrial engineering specialist qualified to generate operational improvement projects through the use of people, methodologies and tools suitable for each environment. Looking for a stable position in which to make use of my experience.
Overview
5
5
years of professional experience
Work History
Associate Customer Ops Specialist
Lenovo
03.2023 - Current
- In charge of the Field Support area, providing support and maintenance to materials and manufacturing orders from North America.
- Compliance with service metrics to orders.
- Quick and concise response to internal requirements.
- Assertive communication with teams from around the world.
Consultor
Lean Six Sigma Institute
05.2022 - 06.2022
- Project in collaboration with the pharmaceutical company Laboratorios Sofía, carrying out a time study of the packaging and packaging processes.
- Identification and proposal of areas of improvement within their production processes, using Lean Manufacturing tools (andones, line balancing, poka yoke).
- Implementation of new strategies to achieve greater efficiency in processes and equipment.
Becario Ingeniería
FoodLab
02.2021 - 06.2021
- Organization of processes within the production and logistics area
- Implementation of flow charts, time studies and movements
- Preparation of cash flow documents, logistics expense projections and use of dynamic tables.
- Preparation of reports and work area reports
Becario Ingeniería
Flex
08.2019 - 12.2019
- Development of a Kaizen project within the warehouse and production area, implementing the DMAIC methodology
- Implementation of Lean Manufacturing, Inventory Control and Production Management tools (Kanban, platforms, visual aids, VSM, time and motion studies)
- Reduction of delivery times, material assortment and line stoppages, as well as significant economic savings.
Education
Degree in Industrial And Systems Engineering -
Tecnólogico De Monterrey
05.2001 -
Master in Engineering Management -
Tecnológico De Monterrey
05.2001 -
Certified Associate in Project Management -
Project Management Institute
05.2001 -
Skills
Project Management
Risk Management
Resource Allocation
Root Cause Analysis
Quality Assurance
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Associate Customer Ops Specialist
Lenovo
03.2023 - Current
Consultor
Lean Six Sigma Institute
05.2022 - 06.2022
Becario Ingeniería
FoodLab
02.2021 - 06.2021
Becario Ingeniería
Flex
08.2019 - 12.2019
Degree in Industrial And Systems Engineering -
Tecnólogico De Monterrey
05.2001 -
Master in Engineering Management -
Tecnológico De Monterrey
05.2001 -
Certified Associate in Project Management -
Project Management Institute
05.2001 -