Summary
Overview
Work History
Education
Skills
Leadership Experience
Activities
Timeline
BusinessDevelopmentManager
Nicanor Ruiz Jiménez

Nicanor Ruiz Jiménez

TELECOMMUNICATIONS ENGINEER
Coacalco

Summary

Highly experienced professional with a strong background in sales and business development within the telecom and IT sectors. Proven track record of creating, developing, and selling technical and commercial solutions through consultative selling approaches. Adept at ensuring customer satisfaction and achieving key performance indicators. Skilled in sales management, strategy, business networking, and coordination of network events. Proficient in driving sales performance and implementing effective sales marketing strategies. Expertise includes hardware, software licenses, professional services, and integration of third-party vendor products for telecoms, service providers, public sector organizations, financial institutions, and enterprise companies across fixed networks, mobile networks, data centers, and utilities sectors.

Overview

34
34
years of professional experience
35
35
years of post-secondary education
3
3
Languages

Work History

Business Development Director

GRUPO CORMAC
05.2024 - Current
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Kept meticulous client notes and updated account information in company databases.
  • Negotiated advantageous contract terms with vendors, reducing costs while maintaining quality services or products for clients.
  • Coordinated joint ventures with complementary businesses that expanded service offerings and generated new sources of revenue.
  • Developed comprehensive proposals to successfully win lucrative projects from major clients.
  • Cultivated a strong network of industry contacts, leading to increased collaboration and referral opportunities.

Technology Director

Fiber Broadband Association
08.2018 - 10.2023
  • Member of Board of Directors of Fiber Broadband Association
  • First assignment was as Regulatory Director (2018 -2020)
  • Last as Tech director (2020 - 2023): Main responsibilities were coordinate, promote all technological news and updates related optical fiber connectivity and appliance and success cases include the CERTIFICATION PROGRAM for FBA Latam
  • Networking and coordination of multidisciplinary teams with key associates in FBA (Corning, Furukuawa, Viavi, EXFO, PLP, Artic, Nokia)
  • Managed implementation of new technological improvements resulting in increased efficiency.

Regional Sales Manager/ Business Development: Latam and Caribbean

SENKO Advance
10.2017 - 10.2023
  • Sales oriented on Fiber Optics connectors, passive components
  • Managed team of 2 regional sales representatives and consistently achieved high sales targets.
  • Target markets: TELCOS SERVICES PROVIDERS, Electronics Manufacturers, Fiber Optic Assembly patch cords, Security Sector, Health & Automotive
  • Channel development for local presence and assembly companies, Retail channels, product Integrator, where Fiber Optic is now implemented for high speed and high density
  • Developed relationship with key decision level inside operators like TELMEX, Telefonica Chile, IZZI, ALESTRA, C3NTRO, Neutral Networks, Equinix, CLARO Chile and main integrator for those customers
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Cultivated strong client relationships within designated sales territories.

Sales Representative director

SRL ¨Soluciones e Implementaciones¨
07.2016 - 09.2017
  • Developed business opportunity solutions for Contact Center as SaaS or Cloud
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Service Provider Accounts: AT&T, Telefonica, ALESTRA & IZZI TELECOM, TOTAL PLAY, Enterprise Accounts: Hotel Presidente, Comexions, CTS, DIGITEX, RCI
  • Developed of innovative solutions for Contact Center, based on Cloud Computing solutions or On Premises solutions, always oriented to generated add value and customer experience mainly oriented at customer journey, using any device or access channel
  • End user expectations and CUSTOMER needs with Operational process to create the best solution to align final solution
  • Also promoting end to end solutions where are involved CRM with Call center interactions and CORE network (voice and data)
  • Genesys, Aspect, CISCO, Interactive Intelligence, Service Now as principal vendors
  • Including Hardware/Software for LAN and ROUTING, and physical connections (UTP and FO Cables and Connectors)

Sales Representative Director

Oracle Global Communications
08.2014 - 06.2016
  • Promoted, discovered, and developed solutions for HW & SW, and integration Solution for Telefonica Account territory (MEXICO and Central America Region), promoting IMS solution, VoLTE
  • Expanded clientele through strategic cold calling, effective networking, and fostering robust relationships.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed Market share in Mexico for Session Border Controller, VoIP and Multiservice solution, IP Control signaling traffic for Services Provider: Telefónica México, IUSACELL, NEXTEL, ALESTRA, MAXCOM, TOTAL PLAY, CABLEMAS, CABLECOM, TELEVISA TELECOM, BESTEL where my principal customers

Key Account Manager

SRL Soluciones
03.2013 - 07.2014
  • Contact Center Solutions and UC Solutions, Professional Services and Service Integration, for TELCO Sector, Finance Sector, And Enterprise Sector
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Solutions oriented at convergent solutions IT and Call Center, using Social Networks Mail, Chat, SMS, and mobile and fixed connections
  • Main Accounts: AXTEL, CABLEMAS, AXA SEGUROS, ABA SEGUROS, NEXTEL

Key Account Manager

ALCATEL-LUCENT
04.2005 - 02.2013
  • STRATEGIC INDUSTRIES Experience: Oil & Gas, Transportation Account, focus to develop and create new business opportunities in PEMEX and affiliates subsidiaries
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Transport Communications for Government SCT CAPUFE, METRO (Railways, Subways, Freeways)
  • Network Transformation (TDM to All IP) Optical networks using Fiber Optics
  • Business Transformation (oriented at End user Services) full oriented to Operative process and systems
  • Convergence Networks and services (Mobile and Fixed)
  • Applications and Professional Services (all applications related convergence between Networks Fix, Mobile, Internet and Video also Cloud Computing)
  • Contact Center solution sell to TELMEX to replace their existing Telephone Operators System for Local and Long-Distance Telephone aid
  • Application enablement (new applications oriented to enhanced web2.0 and Telco 2.0) Add value chain
  • Network Access Solutions for GPON and XDSL solutions
  • Promotion of New Generation Network Solutions specifically IP Multimedia Subsystem Architecture (IMS) and IPTV solutions to Create and development new business opportunities


Business Solution Manager

AVANTEL (ALESTRA)
02.2003 - 03.2005
  • Created and implemented Operational and functional process
  • Influenced positive change throughout the organization by promoting an atmosphere of innovation and continuous learning.
  • Mentored team members on best practices for achieving key objectives in a timely manner while upholding company values.
  • Elaborated control reports for measurement of KPI's (Key Performance Indicators) according to quality control process
  • Coordinated and supervised operational area to keep control on time elaboration and delivery of proposals
  • Monitored and controlled sales forecasts and elaborating performance reports about it

Business Consultant Manager

E- Business Systems
12.2002 - 12.2003
  • Promoted Outsourcing ASP (Application Service Provider)
  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Promoted IT Implementation like CRM - Customer Relation Management-, ERP -Enterprise Resource Planning-, MRP - Material Requirements Planning, HRMS - Human Resources Management Systems
  • Offshore of Software Development resources (Software development applications for JAVA, UNIX, C++, Oracle, PL-SQL) and E- Commerce applications models to be de developed according to customer needs

Business Consultant

Ericsson Telecom
08.2002 - 10.2002
  • Elaborated commercial strategy for Long Distance Network at TELMEX customer
  • Boosted team efficiency through instruction on prioritizing tasks and managing time.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Participated and collaborated workshop for Convergence Networks focus on Next Generation
  • Coordinated business cases for risk analysis and impact investment with innovative technology

Sales Account Manager Senior

Ericsson Telecom
03.1998 - 07.2002
  • Created new business opportunities for DATACOM and Internet, based on innovative solutions and services
  • Achieved higher client satisfaction ratings through consistent communication and problem resolution.
  • Negotiated prices, terms of sale and service agreements.
  • Elaborated strategic plans for commercial introduction
  • Elaborated and coordinated of promotional plan for new product and solutions introduction
  • Answered of RFQ (Request for Quotation) and RFI (Request for Information)
  • Elaborated monthly sales reports and sales forecast

Sales Executive Senior

Ericsson Telecom
01.1995 - 03.1998
  • Elaborated commercial proposals
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Answered of RFQ (Request for Quotation) and RFI (Request for Information)
  • Elaborated monthly sales reports and sales forecast

Project leader

Tele Industria Ericsson
10.1990 - 01.1995
  • Sales support and coordination project
  • Make project plan and control project, (Human resources and material control per project) after sales order
  • Answered RFQ and RFI, technical and commercial
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
  • Aligned with staff members to develop, identify and achieve assigned goals and initiatives.

Education

ELECTRONIC TECH -

INSTITUTO POLITÉCNICO NACIONAL: CECYT 11 WILFRIDO MASSIEU

Diploma - undefined

Oracle University

Diploma - IMS Diploma, Consulting Sales Diploma

Lucent University

Diploma - IP Network Diploma, Signaling

Ericsson University

FIBER Optic - undefined

SENKO Education

B.A. - TELECOMMUNICATIONS ENGINEER

INSTITUTO POLITÉCNICO NACIONAL; ESIME
02.1990 - Current

Skills

Leadership Experience

My professional and main interest is still continuing improvement on my professional career, sharing my experience, vision, and permanent search to learn. As business development, Regional Sales to continue collaborating with Telecom and Datacom sales for Applications, consultancy, or Professional Services. I enjoy working as teamwork to create constructive collaboration and innovation for Sales Solutions that can bring support and achieve the targets and Sales goals.

Activities

  • Participation in FBA Latam as moderator panelist during Exhibit days.
  • Contribution in DCD Connect interview 2023, discussion about Fiber Optic challenges and trends in LATAM.
  • Interview with Caracol TV Colombia 2023: Fiber Optic and Technological branch.
  • Collaboration in LinkedIn publications related Optical and IA.
  • Taking IA online training: Chat GPT (applications and tools).
  • B2B product sales Specialist.

Timeline

Business Development Director

GRUPO CORMAC
05.2024 - Current

Technology Director

Fiber Broadband Association
08.2018 - 10.2023

Regional Sales Manager/ Business Development: Latam and Caribbean

SENKO Advance
10.2017 - 10.2023

Sales Representative director

SRL ¨Soluciones e Implementaciones¨
07.2016 - 09.2017

Sales Representative Director

Oracle Global Communications
08.2014 - 06.2016

Key Account Manager

SRL Soluciones
03.2013 - 07.2014

Key Account Manager

ALCATEL-LUCENT
04.2005 - 02.2013

Business Solution Manager

AVANTEL (ALESTRA)
02.2003 - 03.2005

Business Consultant Manager

E- Business Systems
12.2002 - 12.2003

Business Consultant

Ericsson Telecom
08.2002 - 10.2002

Sales Account Manager Senior

Ericsson Telecom
03.1998 - 07.2002

Sales Executive Senior

Ericsson Telecom
01.1995 - 03.1998

Project leader

Tele Industria Ericsson
10.1990 - 01.1995

B.A. - TELECOMMUNICATIONS ENGINEER

INSTITUTO POLITÉCNICO NACIONAL; ESIME
02.1990 - Current

Diploma - undefined

Oracle University

Diploma - IMS Diploma, Consulting Sales Diploma

Lucent University

Diploma - IP Network Diploma, Signaling

Ericsson University

FIBER Optic - undefined

SENKO Education

ELECTRONIC TECH -

INSTITUTO POLITÉCNICO NACIONAL: CECYT 11 WILFRIDO MASSIEU
Nicanor Ruiz JiménezTELECOMMUNICATIONS ENGINEER