Nicole Garcia
El Paso
Summary
Bilingual Human Resources and Customer Service Representative with experience in recruiting, employee support, and front-line client interaction. Skilled in data entry, document management, and professional phone communication. Strong background in both administrative and customer-facing roles, with a proven ability to build trust, solve problems, and maintain organized records.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
El Paso, Texas
10.2025 - 02.2026
- Assisted customers with enrollment in health insurance plans through the Affordable Care Act (ACA) Marketplace.
- Provide clear guidance on plan options, eligibility requirements, and enrollment processes.
- Handle high-volume inbound calls while maintaining professionalism and empathy.
- Resolve customer inquires, issues, and complaints in a timely and effective manner.
Human Resources Assistant
Erives Enterprises, Inc.
El Paso, TX
05.2024 - 07.2025
- Conducted initial phone screenings and responded to daily inquiries from interested applicants, providing accurate information about job openings and application procedures.
- Performed background checks and ensured completion of all hiring documents prior to onboarding.
- Scheduled appointments for drug testing and orientations, coordinating communication between candidates, hiring managers, and departments.
- Maintained accurate and organized employee records in both physical files and digital platforms (e.g., Dropbox, Google Sheets), ensuring confidentiality and data integrity.
Sales Associate (Seasonal)
Macy's
El Paso, TX
08.2023 - 01.2024
- Greeted customers and created a welcoming shopping experience, assisting with questions and providing product recommendations.
- Operated the cash register to process payments, apply promotions and coupons, issue receipts, and efficiently bag items to ensure accurate and smooth transaction completion.
- Supported team goals by providing excellent customer service and meeting daily sales targets.
Education
Associate Degree (In Progress) - Architecture
El Paso Community College
El Paso, TexasSkills
- Active listening
- Team work
- Problem solving
- Efficiency at managing times
- Intrapersonal communication
- Initiative and proactivity
Timeline
Customer Service Representative
Maximus
10.2025 - 02.2026
Human Resources Assistant
Erives Enterprises, Inc.
05.2024 - 07.2025
Sales Associate (Seasonal)
Macy's
08.2023 - 01.2024
Associate Degree (In Progress) - Architecture
El Paso Community College