Nicole Scott

• Supported and guided registered nurses in examining issues and making recommendations on patient care delivery concerns.
• Facilitated Professional Responsibility training to enhance nursing standards throughout Alberta
• Arranging and conducting high level discussion meetings with Senior Operating Officers and CEO/CEO Designate
• Conducting research in numerous areas of healthcare to support briefing notes and discussions
• Explained policy changes and contract provisions to improve understanding and compliance.
• Reviewed workplace issues and recommended action plans aligned with labour relations strategy.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

• Managing operations of a busy urban emergency department experiencing approximately 200 visits per day with a nursing staff of 198. Oversaw variance reporting, onboarding, termination of employment, and daily operations of programs and department.
• Coordinated staffing assignments, workload distribution, and scheduling to maintain consistent clinical coverage.
• Monitored quality indicators, identifying process gaps and implementing practice improvements.
• Supported performance management, coaching staff on standards, accountability, and professional practice.
• Collaborated with physicians, allied health, and support services to resolve care delivery issues.
• Applied policies, procedures, and accreditation requirements to maintain compliance and documentation accuracy.
• Oversaw budget-related decisions, optimizing resource use and operational efficiency.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Led change initiatives, promoting consistent communication and effective adoption of new workflows.

• Managed operations and facility functions of hospital site, overseeing urgent care center, medicine, surgery, and long-term care. Managed site operations and served as clinical manager for medicine and emergency departments.
• Directed daily site operations, ensuring safe, efficient service delivery across clinical and support departments.
• Resolved urgent operational issues quickly, minimizing disruption to patient care and support services.
• Collaborated with interdisciplinary leaders to align site procedures with organizational policies and service needs.
• Oversaw incident response, documenting concerns and implementing corrective actions to improve site performance.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
• Oversaw budget management, consistently delivering projects within allocated financial resources.

• Delivered lectures in classroom setting first year practical nursing program and clinical instructor second year practical nursing program (Marconi Campus)
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Led clinical education initiatives for nursing staff in Glace Bay General Medical department and Northside General Telemetry Department, fostering improved patient care standards.
• Managed operations of ICU, Telemetry, and Obstetrics departments at Glace Bay General Hospital, ensuring compliance with healthcare regulations and quality patient care.
• Oversaw emergency department at Cape Breton Regional Hospital, coordinating patient flow and resource allocation to enhance service delivery.
• Led interdisciplinary care planning to coordinate safe, timely patient transitions across acute care settings.
• Oversaw nursing assessments and prioritized interventions to support consistent, evidence-based patient care.
• Collaborated with physicians and allied health providers to resolve complex care needs and discharge barriers.
• Facilitated quality improvement activities to enhance safety, continuity, and patient experience.
• Enhanced patient care by implementing evidence-based clinical practices and protocols.
• Coordinated discharge planning efforts to ensure seamless transitions to home or other care settings for patients.
• Implemented quality improvement initiatives that resulted in increased efficiency and reduced errors in clinical practice.
• Assisted in developing policies and procedures to maintain compliance with industry standards, regulations, and best practices.

• Supervised daily clinical operations to ensure quality patient care. Conducted physician rounds to discuss patient care.
• Assessed resident conditions and updated care plans with accurate nursing documentation.
• Administered medications safely while monitoring responses and reporting changes promptly.
• Coordinated daily care with support staff to maintain consistent resident support.

• Collaborated with healthcare team to manage medications and provide comprehensive resident care.
• Administered medications and monitored residents for side effects, changes, and adverse reactions.
• Recorded vital signs, intake, output, and care notes accurately in resident charts.
• Assisted RN staff with wound care, dressing changes, and treatment procedures.

• Capstone: Virtual Hospitals and the Impact on Emergency Department Overcrowding
• Completed May 2022
• 4.0 GPA

Completed 2015