Nicole Velandia
Student
Mexico City
Summary
Dynamic baker with a proven track record at Mediteranea Resort Living, excelling in customer service and time management. Achieved increased production efficiency while maintaining high-quality standards. Skilled in recipe adjustments, I consistently delivered exceptional baked goods and enhanced customer satisfaction through personalized service, managed inventory and profits, and adding innovative menu contributions.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Baker
Mediteranea Resort Living
07.2021 - Current
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Complied with health and safety codes to protect customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained accurate inventory of baking supplies and ingredients.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Processed payments accurately.
- Created appealing displays to showcase products in bakery.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
Volunteer
APS
09.2023 - 12.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Volunteer
Mujeres Del Barro Rojo
03.2023 - 03.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Increased cultural awareness with organization of multicultural festivals.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Created educational materials to convey important information to service recipients.
Volunteer
SiKanda- ONG
03.2023 - 03.2023
- Raised awareness about environmental issues through educational workshops.
- Increased cultural awareness with organization of multicultural festivals.
Volunteer
Comunity of San Martin Tilcajete
03.2023 - 03.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Increased cultural awareness with organization of multicultural festivals.
Dog Trainer
Carina Russo
07.2022 - 08.2022
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Enhanced dog's obedience levels by implementing customized training programs tailored to each pet's unique needs and behavior patterns.
Education
High School Diploma -
ESN
Mexico City, Mexico 05.2001 -
Skills
Customer service
Time management
Teamwork and collaboration
Positive attitude
Leadership qualities
Problem-solving
Public speaking
Organized and efficient
Event setup
Deadline adherence
Tennis
In my free time, I enjoy playing tennis, which has helped me develop discipline, focus, and perseverance. It also provides a great way to stay active and maintain a healthy balance between school and personal life.
Timeline
Volunteer
APS
09.2023 - 12.2023
Volunteer
Mujeres Del Barro Rojo
03.2023 - 03.2023
Volunteer
SiKanda- ONG
03.2023 - 03.2023
Volunteer
Comunity of San Martin Tilcajete
03.2023 - 03.2023
Dog Trainer
Carina Russo
07.2022 - 08.2022
Baker
Mediteranea Resort Living
07.2021 - Current
High School Diploma -
ESN
05.2001 -