Nidia Diaz
Ciudad Juárez, Chihuahua
Summary
Enthusiastic Senior Customer Service Representative with more than 7 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards for metrics and KPI's required.
Overview
8
8
years of professional experience
Work History
Senior Customer Service representative
Johnson & Controls
12.2021 - Current
Downstreet Planner Global Supply Chain
Schneider Electric
07.2021 - 12.2021
Customer Service Specialist
Siemens
02.2019 - 07.2021
Customer Service Operations Specialist
Bi-Link
11.2017 - 02.2019
Logistics Specialist
GE Healthcare
02.2017 - 10.2017
Internship, Assistant Planner Finished Product
Robert Bosch
01.2016 - 01.2017
Education
Bachelor of International Business and Supply Chain -
Universidad Tec Milenio
12.2018
Course international logistics, shipping, and cubage. -
Universidad Autónoma de Occidente
12.2015
Skills
- Teamwork
- Friendly, courteous, and service oriented
- Poised under pressure
- Follow up current and open activities
- Knowledge of computer package SAP, Microsoft Office, Epicor, BAAN 100 & 654, Sales Force source & Oracle
- Escalation Management
- Customer Support
- Shipping and Logistics
- Effective Communication
- Project Management
- Seeking innovation-minded leader
Accomplishments
- Six sigma -green belt
- EGCS – Supply chain management & strategy certification.
- IAB Digital Marketing and Media Foundations Certification
Timeline
Senior Customer Service representative
Johnson & Controls
12.2021 - Current
Downstreet Planner Global Supply Chain
Schneider Electric
07.2021 - 12.2021
Customer Service Specialist
Siemens
02.2019 - 07.2021
Customer Service Operations Specialist
Bi-Link
11.2017 - 02.2019
Logistics Specialist
GE Healthcare
02.2017 - 10.2017
Internship, Assistant Planner Finished Product
Robert Bosch
01.2016 - 01.2017
Bachelor of International Business and Supply Chain -
Universidad Tec Milenio
Course international logistics, shipping, and cubage. -
Universidad Autónoma de Occidente
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