Nieves L Bolanos
SAN DIEGO
Summary
Accomplished Lawyer at UABC FACULTAD DE DERECHO TIJUANA with a diverse skill set and a strong passion for justice. Equipped with expertise in self-defense instruction and a diploma in International Human Rights, adept at navigating complex legal matters. Proven experience as a Fingerprint Technician coupled with fluency in English and Spanish enables effective communication with clients from diverse backgrounds. Committed to upholding principles of fairness and equality in all cases handled.
Overview
9
9
years of professional experience
Work History
Call Center/Receptionist
RUDOLPH BAKER & ASSOCIATES LLP
02.2022 - 10.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Collected cash, card, check and money order payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in google drive spreadsheets and ran reports or generated graphs using data.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Legal Assistant / Filing Clerk / Fingerprint Technician
RUDOLPH BAKER & ASSOCIATES LLP
02.2022 - 10.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Created weekly, monthly, and quarterly expense reports.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Retail Associate
Vans
11.2020 - 06.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Paralegal/Administrative Clerk Assistant
COMISION ESTATAL DE DERECHOS HUMANOS DE BAJA CALIFORNIA
01.2020 - 07.2022
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Edited and proofread legal documents to verify accuracy.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Karate & Self Defense Instructor
BOLANOS KARATE TEAM
01.2015 - 03.2021
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Coached new students by breaking down techniques into simple moves.
- Instructed on proper breathing techniques, stances, and forms.
- Imparted key etiquette points, discipline, and respect.
- Taught both core principles and fighting techniques to students of all levels.
- Evaluated student performance to determine promotion in rank.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Provided feedback and corrections to improve students' skills and techniques.
- Organized events and tournaments to provide opportunities for students to showcase skills.
- Encouraged physical fitness to encourage students to maintain healthy lifestyles.
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
- Kept up with certifications and continuing education to provide students with best possible instruction.
- Managed dojo business by overseeing finances, scheduling and maintaining equipment.
- Communicated with parents to keep families informed of student progress and address concerns.
Paralegal
Buffete Jurídico Francisco Álvarez y Asociados
06.2015 - 03.2019
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Edited and proofread legal documents to verify accuracy.
Education
Lawyer -
Universidad Autónoma de Baja California
Tijuana, Baja California06.2021
Master’s degree - DERECHO INTERNACIONAL DE LOS DERECHOS HUMANOS
UNIVERSIDAD CARLOS III DE MADRID
06.2019
Preparatoria Federal Lázaro Cárdenas - Technic at Electronic
Preparatoria Federal Lázaro Cárdenas
Tijuana, Baja California06.2017
Skills
- Customer service
- Live chat support
- Multi-line phone systems
- Follow-up calls
- Conflict resolution
- Mail routing
- Email management
- Call monitoring
- Appointment scheduling
- Call routing
- Microsoft office
- Customer needs assessment
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Call Center/Receptionist
RUDOLPH BAKER & ASSOCIATES LLP
02.2022 - 10.2023
Legal Assistant / Filing Clerk / Fingerprint Technician
RUDOLPH BAKER & ASSOCIATES LLP
02.2022 - 10.2023
Retail Associate
Vans
11.2020 - 06.2022
Paralegal/Administrative Clerk Assistant
COMISION ESTATAL DE DERECHOS HUMANOS DE BAJA CALIFORNIA
01.2020 - 07.2022
Paralegal
Buffete Jurídico Francisco Álvarez y Asociados
06.2015 - 03.2019
Karate & Self Defense Instructor
BOLANOS KARATE TEAM
01.2015 - 03.2021
Master’s degree - DERECHO INTERNACIONAL DE LOS DERECHOS HUMANOS
UNIVERSIDAD CARLOS III DE MADRID
Preparatoria Federal Lázaro Cárdenas - Technic at Electronic
Preparatoria Federal Lázaro Cárdenas
Lawyer -
Universidad Autónoma de Baja California
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