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Pyspark Developer / C11 / Lfr06506 /

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Associate Principal Engineer

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Senior software developer with 25+ years of experience building and maintaining enterprise-grade applications across travel, financial services, and consulting domains. Highly proficient in C# and .NET, with deep expertise in distributed systems, API integration, SQL Server, and DevOps practices. Known for clean, maintainable code, cross-functional collaboration, and delivering reliable solutions in high-volume production environments.

A highly organized and diligent individual seeking a responsible position to gain hands-on experience. Eager to leverage my expertise and interpersonal skills to contribute to a company that prioritizes customer experience and satisfaction. A member of Saudi Council of Engineers
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Highly skilled professional with expertise in technical skills, coding, and API integration. Demonstrates strong collaborative team player abilities and excels in implementation planning and debugging. Proficient in Agile methodology, including Scrum, with hands-on experience using Jira, GIT, Node.js, Shell Scripting, SQL, and Javascript. Committed to leveraging technical acumen to drive successful project outcomes and continuous improvement.


  8 years of experience in analysis, design, development, testing and maintenance of Interactive Voice Response (IVR)/Self-service applications and telecom applications.
  4 years of experience in providing the tier2/tier3 level technical support for Voxeo/Aspect Prophecy IVR platform and CXP (Customer Experience Platform) installation, administration, and maintenance issues, as well as application development issues in both the platforms.
  4 years of Technical Lead role experience in Cloud Engineering & Operations (SaaS/PaaS Services) to plan, architect, migrate, deploy, automate, monitor and support the Cloud based deployment of Voxeo/Aspect Prophecy IVR and CXP products, and other dependent Software services in proprietary data centers as well as in AWS(Amazon Web Services) Cloud.
  Exceptional troubleshooting skills in identifying the complicated technical issues quickly, in the IVR/Self-Service/Omni-Channel/Telecom applications & diverse IVR platforms (CXP, Prophecy, Genesys, Nuance, and CISCO) and finding the resolutions.
  Great level of exposure working in multiple nations, globalized groups; supporting & communicating with the customers across the world.
  Hands on troubleshooting, problem solving and issue resolution for system hardware, software and networking failures in Cloud environments as well as on-premise deployments.
  Well acquaintance with the Contact Center Applications such as skill groups, hunt groups, CTI, attendant queues, agent desktops, call routing & call controlling applications (recording/consultation/whispering/monitoring/conferencing) etc.
  Exposure to Leadership experience of leading/managing up to 20 engineers in different roles throughout my technical carrier supporting such as: Tasks/projects allocation & management; Provide estimates on timing/resources for project tasks;; Train, educate and mentor engineers, as necessary; Collaborate with the cross-functional organization leaders & customers;; Assist higher management in establishing the best practices & processes


Nadia Isabel Cervantes Benitez

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IVR Developer

Automation Tester

Test Leader

Education

Bachelor Of Applied Science In Information Technology -

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IVR Developer

Automation Tester

Test Leader

Bachelor Of Applied Science In Information Technology -

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