Overview
Work History
Education
Specific Skills
Timeline
Generic

Nadia Isabel Cervantes Benitez

IVR Developer
CDMX

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

IVR Developer

Teléfonos de México - TELMEX
10.2013 - Current
  • Analysis and design of business rules for service development.
  • IVR development.
  • Design and documentation of functional and non-functional test map for IVR services.
  • Execution of manual tests and manage bug tracking.
  • Developed and maintained of defects databases for known issues.
  • Remote support for IVR services.
  • Data base administration.
  • Maintenance routines automation for IVR services.
  • Management system administration, roles and users definition.
  • Managed of work team during special projects.

Automation Tester

SONDA NEXTIRA ONE
12.2012 - 09.2013
  • Analysis, design and document testing plans for manual and automated test for online banking.
  • Automated test scripts develop (QTP-HP).
  • Maps analysis for the design of functional and performance tests, integration of test cases and their documentation.

Test Leader

Grupo Tecnis
02.2011 - 11.2012
  • Review of work plan documents, risk analysis, requirements analysis, results reports.
  • Analysis, design and technical documentation for automated and manual testing of different types of software.
  • Automated and performance tests development.
  • Scripts maintenance to correct defects found after the tests execution.

Education

Bachelor Of Applied Science In Information Technology -

INSTITUTO POLITÉCTICO NACIONAL - UPIICSA
CDMX
07.2008 - 07.2012

Specific Skills

Java Script, Java, C++, Visual Basic, SQL, ORACLE, Windows, Linux

Timeline

IVR Developer

Teléfonos de México - TELMEX
10.2013 - Current

Automation Tester

SONDA NEXTIRA ONE
12.2012 - 09.2013

Test Leader

Grupo Tecnis
02.2011 - 11.2012

Bachelor Of Applied Science In Information Technology -

INSTITUTO POLITÉCTICO NACIONAL - UPIICSA
07.2008 - 07.2012

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Nadia Isabel Cervantes BenitezIVR Developer