Nadia Isabel Cervantes Benitez
IVR Developer
CDMX
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IVR Developer
Teléfonos de México - TELMEX
10.2013 - Current
- Analysis and design of business rules for service development.
- IVR development.
- Design and documentation of functional and non-functional test map for IVR services.
- Execution of manual tests and manage bug tracking.
- Developed and maintained of defects databases for known issues.
- Remote support for IVR services.
- Data base administration.
- Maintenance routines automation for IVR services.
- Management system administration, roles and users definition.
- Managed of work team during special projects.
Automation Tester
SONDA NEXTIRA ONE
12.2012 - 09.2013
- Analysis, design and document testing plans for manual and automated test for online banking.
- Automated test scripts develop (QTP-HP).
- Maps analysis for the design of functional and performance tests, integration of test cases and their documentation.
Test Leader
Grupo Tecnis
02.2011 - 11.2012
- Review of work plan documents, risk analysis, requirements analysis, results reports.
- Analysis, design and technical documentation for automated and manual testing of different types of software.
- Automated and performance tests development.
- Scripts maintenance to correct defects found after the tests execution.
Education
Bachelor Of Applied Science In Information Technology -
INSTITUTO POLITÉCTICO NACIONAL - UPIICSA
CDMX 07.2008 - 07.2012
Specific Skills
Java Script, Java, C++, Visual Basic, SQL, ORACLE, Windows, Linux
Timeline
IVR Developer
Teléfonos de México - TELMEX
10.2013 - Current
Automation Tester
SONDA NEXTIRA ONE
12.2012 - 09.2013
Test Leader
Grupo Tecnis
02.2011 - 11.2012
Bachelor Of Applied Science In Information Technology -
INSTITUTO POLITÉCTICO NACIONAL - UPIICSA
07.2008 - 07.2012