Office
Nitxi Loi
International Business
Morelos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Bayer de Mexico
Mexico
03.2018 - 03.2022
Customer service Mexico region
Processing purchase orders
Product delivery processing and transport logistics
Forecast review
Backorder
Tracking claims, rebilling, transfers, returns
Customer Service Representative
Iron Mountain Mexico
Guadajalara
03.2013 - 08.2017
Customer Service accounts: Guadalajara, Puebla, Monterrey and CDMX
Customer training
Quotes
Follow up requests, complaints and clarifications
Billing
Contracts
Negotiating contracts, price increases and renewals
Customeer Order Management
Sandivik de Mexico
Guadalajara
11.2012 - 02.2013
Customer Service
Quotes
Purchase Order
Back Orders
Billing
Returns
Commercial Executive
Metlife
Guadalajara
07.2011 - 01.2012
Telemarketing-Sales
Market Studies
Pension studies for customers
Logistics Manager
Servicios de Ingeneria en Medicina
Guadalajara
09.2009 - 06.2011
Billing
Warehouse and Logistics
Purchase Orders
Search and negotiation with suppliers
Inventory
Customer Service Executive
Servicios de Ingenieria en Medicina
Cuernavaca
05.2007 - 09.2009
Customer Service
Quotes
Order tracking
Inventory
Billing
Education
BBA - International Business
Universidad De Guanajuato
Guanajuato 01.2001 - 06.2008
Skills
Complaint resolution
undefinedSoftware
Sales force
Sap
Timeline
Customer Service Representative
Bayer de Mexico
03.2018 - 03.2022
Customer Service Representative
Iron Mountain Mexico
03.2013 - 08.2017
Customeer Order Management
Sandivik de Mexico
11.2012 - 02.2013
Commercial Executive
Metlife
07.2011 - 01.2012
Logistics Manager
Servicios de Ingeneria en Medicina
09.2009 - 06.2011
Customer Service Executive
Servicios de Ingenieria en Medicina
05.2007 - 09.2009
BBA - International Business
Universidad De Guanajuato
01.2001 - 06.2008
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