Noé Ramírez Hurtado
Zapopan
Summary
Application Engineer with 2+ years of experience supporting enterprise applications and low-code platforms. Proficient in Appian process modeling, SQL troubleshooting, and cloud-based configurations (AWS). Currently completing Salesforce Trailhead training, focused on CRM customization, Flow automation, and Lightning components. Highly adaptable and eager to contribute in Salesforce development or admin roles.
Overview
2
2
years of professional experience
Work History
Application Engineer
Tata Consultancy Service
03.2023 - Current
- Provided application-level support and maintenance for multiple Appian applications across various environments.
- Performed root cause analysis, troubleshooting, and timely resolution of incidents and service requests.
- Executed configuration adjustments and scheduled operational tasks to ensure system stability.
- Collaborated with QA and development teams to support deployment and testing processes.
- Handled basic database operations, including data extraction and queries using SQL.
- Modified process models in Appian, including adjustments to nodes and process flows.
- Familiarized with AWS services, contributing to cloud-based solutions and understanding of cloud infrastructure.
Education
Bachelor of Science - Mechatronics - Pending Diploma
Centro Universitario De Los Lagos
Lagos De Moreno12-2022
Skills
Salesforce & CRM Tools: Salesforce (Trailhead), Flow Builder, Lightning App Builder
Low-Code Platforms: Appian, Process Modeling
Cloud & Databases: AWS (basic), SQL
Dev Tools & Others: JIRA, Git, Technical Documentation
Support & Operations: Root Cause Analysis, Workflow Optimization, Configuration Management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Certification
Salesforce Trailhead – Academia Salesforce (Trailmix)
Modules covered: Platform Basics, Flow Builder, Lightning App Builder, Data Modeling, Apex Basics
Currently building hands-on experience through Trailhead projects and sandboxes.
Timeline
Application Engineer
Tata Consultancy Service
03.2023 - Current
Bachelor of Science - Mechatronics - Pending Diploma
Centro Universitario De Los Lagos
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