JIRA
Noe Fraire Alcala
Scrum Master - Project Leader
Zapopan,JAL
Summary
Experienced and dedicated professional with a strong focus on teamwork and individual growth. Promotes exemplary presentation, project management, and risk oversight skills. Proven Scrum Master with a background in effective communication and leadership of high-performance teams. Recognized expert in task prioritization and workflow optimization for successful outcomes.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Scrum Master - Service Delivery Manager
Tata Consultancy Services
1 2020 - Current
- Scrum Master for 4+ teams within a project; Senior member of the Data Protection Support team in charge of the Data Loss prevention aspect on cybersecurity.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
Team Leader - Support Engineer
Tata Consultancy Services
1 2016 - 12.2019
- Leader of an Enterprise Infrastructure Team (WebOps) while also working as one of the senior team members, managing and working on priority incident and problem management for the Unix, Windows and Load balancer Silos
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader
Softtek
11.2012 - 8 2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Computer Science Engineer -
Instituto Tecnológico de la Laguna
08.2004 - 12.2008
Scrum Master Certification PSM I - undefined
Scrum.org
Skills
Agile Best Practices
Software Development Lifecycle
Agile Coaching
Adaptive Leadership
Frameworks (Scrum, Kanban, XP)
Data Analyst
Risk Identification
Problem Solving Skills
Setting and Keeping Goals
Public Speaking
Software
CONFLUENCE
MIRO
SERVICE NOW
Timeline
Team Leader
Softtek
11.2012 - 8 2015
Computer Science Engineer -
Instituto Tecnológico de la Laguna
08.2004 - 12.2008
Scrum Master Certification PSM I - undefined
Scrum.org
Scrum Master - Service Delivery Manager
Tata Consultancy Services
1 2020 - Current
Team Leader - Support Engineer
Tata Consultancy Services
1 2016 - 12.2019
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