Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Software
Certification
Timeline
Generic
Noe Juarez

Noe Juarez

Customer Service Specialist
Cuauhtemoc

Summary

Dedicated and results-driven Tech support / Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve a 95%+ customer satisfaction rating.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Background Investigator

HireRight
Remotely CDMX
04.2024 - 07.2024
  • Documented information and submitted detailed reports.
  • Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
  • Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
  • Handled Cluents and Applicants request
  • Utilized advanced technology tools to efficiently gather and analyze pertinent information from digital sources during investigations.
  • Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
  • Developed strategies for overcoming obstacles encountered during investigations, leading to successful case closures despite challenges faced along the way.
  • Reviewed and analyzed detailed records.

Total Tech Agent

Foundever
01.2023 - 02.2024
  • I had the opportunity to provide service for Best buy members
  • I developed Active listening with personalized Empathy statements that made me connect with the client
  • I worked with various tools to make sure I gave them a one-time resolution
  • I had a good work environment even with pressure was there.

Tech Support Agent

Compucom
01.2019 - 01.2023
  • Helped users to reset their service such as the internet by going into the modem's firmware checking line status through a special program that gives accurate diagnostics and also resetting email pas handle active manager accounts help them with connection through VPN create proxy networks and more.

Team Lead

Sykes
01.2016 - 01.2019
  • I was able to grow with support effort, good metrics, and efficient calls
  • In the first three months, I was able to learn the QA Call flow using effectiveness and compliance QA to be able to take the additional bonus
  • Then had the chance to be QA agent
  • After 2 months, I got an offer to be Supervisor.

Education

Diploma -

Colton High School
01.2004 - 1 2008

Skills

Advanced

Advanced

Art

Reading

Community Work

Graphic design

Accomplishments

Award of leadership

Personal Information

  • Gender: Male
  • Nationality: Mexican

Software

Windows

Microsoft Office

Google Suite

Ios

Android

Certification

Tkt

Timeline

Background Investigator

HireRight
04.2024 - 07.2024

Total Tech Agent

Foundever
01.2023 - 02.2024

Tech Support Agent

Compucom
01.2019 - 01.2023

Team Lead

Sykes
01.2016 - 01.2019

Tkt

07-2013

Diploma -

Colton High School
01.2004 - 1 2008

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Noe JuarezCustomer Service Specialist