Noe Jafet Garcia Venegas
Call Center Associate
Duarngo
Summary
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Call Center Associate
Results CX
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Call Center Associate
Teleperformance
12.2019 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Durango
05.2001 -
Skills
Quality Assurance
Resolving Issues
Customer Communications
Complaint Resolution
Payment Processing
Timeline
Call Center Associate
Results CX
10.2022 - Current
Call Center Associate
Teleperformance
12.2019 - 12.2021
High School Diploma -
Colegio De Bachilleres Del Estado De Durango
05.2001 -