Nora Hinestrosa Rivera

• Set appointments with salespeople and potential customers.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Back office.

• Created a positive work environment, fostering strong teamwork and agent engagement.
• Supervised and tracked phone and email activity using various contact center applications and software tools.
• Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.