Nora Angélica Campos Muñoz
Mexico City,CMX
Summary
Oriented professional with a proven track record of developing strategies that drive value for the company and deliver exceptional experiences to both internal and external customers. Committed to achieving objectives by fostering collaboration and integration across all areas of the organization. Adept at identifying opportunities for improvement and implementing innovative solutions to enhance operational efficiency and customer satisfaction. Dedicated to driving success through a holistic approach that combines strategic thinking, effective communication, and strong leadership skills.
Overview
36
36
years of professional experience
Work History
Operations Manager
TEQUECHONGOS MEXICO S.A. DE C.V.
03.2014 - Current
- Ensure customer satisfaction with order deliveries in a timely manner guaranteeing the quality and safety of the products, by directing the processes of human capital selection, procurement of materials, production and logistics processes, ensuring the efficient and effective use of resources for the achievement of the best production cost
- Direct boss: Lic
- Luis Roberto Beltrán
Nutrition Supervisor
SECRETARY OF HEALTH OF MEXICO CITY
05.1990 - Current
- Improvement in the execution of processes in hospitals in the SDF shift
- Training and advice to the heads of the morning shift and those in charge of the SDF shift in the development of the Annual Work Plan, analysis of productivity indicators
- Increase in the quality of the services offered in the Nutrition Department in the S.D.F
- Shift
- Training of IMSS Bienestar supervisory personnel
- Collaboration in projects of Organization Manuals, procedures, hygiene standards and menus
- Advice to shift managers of the Nutrition Departments of the S.D.F
- Shift
- Supervision of processes in the hospitals in the S.D.F
- Shift
- Elaboration of reports of findings and recommendations of the supervisions
- Direct supervisor: Maestro, Juan Carlos Castillo
Clinical Nutritionist
HOSPITAL PEDIATRICO COYOACAN
01.2013 - 12.2021
- Implementation of Nutritional Consultation and nutritional evaluation of hospitalized patients on Saturdays, Sundays and holidays
- Training and nutritional counseling to mothers of patients with nutritional problems
- Improvement of the nutritional status of patients seen in outpatients
- Control of caloric / protein intake in hospitalized patients
- Attention to patients in Outpatient Nutrition Consultation
- Personalized visit and with the health team to hospitalized patients
- Calculation and elaboration of food plans for patients
- Direct Chief: Dietician Rosario Alvarado
Sales and Marketing Leader
TEQUECHONGOS MEXICO S.A. DE C.V.
01.2014 - 12.2018
- Implementation of sales budget
- 20% increase in corporate channel sales
- Implementation of growth plans and customer promotion
- Implementation of sales policies by type of customer and market to be competitive in the market
- Implementation of promoter management improving their performance by 80%
- Reopening of the events business channel improving performance
- Direct boss: Lic
- Luis Roberto Beltrán
Manager for the Nutrition and Dietetics Department
HOSPITAL GENERAL IZTAPALAPA DR. JUAN RAMON DE LA FUENTE
01.2006 - 12.2013
- Improvement in the quality of food for hospitalized patients and staff entitled to food
- Ensuring food safety during food storage, cooking and distribution processes
- Implementation of Nutritional Consultation and nutritional evaluation of hospitalized patients on Saturdays, Sundays and holidays
- Training and nutritional counseling to mothers of patients with nutritional problems
- Improvement of the nutritional status of patients seen in outpatients
- Control of caloric / protein intake in hospitalized patients
- Administration of human capital and material resources of the area
- Patient care in Nutrition Outpatient Clinic
- Personalized visit and with the health team to hospitalized patients
- Calculation and elaboration of food plans for patients
- Direct supervisor: Dietician Rosario Macedonio
Commercial and Marketing Manager
PRODUCTOS PEPITO S.A. DE C.V.
02.2013 - 08.2013
- Implementation of sales budget
- 23% increase in wholesale and retail customer portfolio
- Implementation of coach for the sales force in Mexico City and abroad
- Cataloging of new products to current customers, increasing their purchases by 8%
- Implementation of sales policies by type of customer and market to be competitive in the market
- Implementation of promoter management improving their performance by 20%
- Implemented monthly cost analysis and profitability review by product
- Direct boss: Lic
- Luz María Jaime
Administrative Sales Coordinator
ISA CORPORATE
08.2012 - 10.2012
- 10% increase in the Service Level to internal customers
- Start of implementation of ISO 9000 in sales administration
- Improved customer testimonial delivery times by 2 days
- Activities: Coordinate processes to fulfill orders in a timely manner
- Prepare sales reports for sales management
- Manage human resources in the area
- Review of documents for ISO 9000 implementation
Sales Coordinator
D'NIETO BUSINESS UNIFORMS
05.2012 - 08.2012
- Implementation of sales reports for timely decision making
- Increased timely collections
- Decrease of 5% of clients lost due to lost service
- Improved coordination of size taking
- Activities: Coordinate sales cycle activities
- Elaborate sales reports
- Implementation and follow-up of sales indicators
- Review and update customer portfolio by executive
- Support and training to the sales force
Marketing, Sales Administration and Customer Service Manager
PRODUCTOS NIPON S.A. DE C.V.
02.2008 - 02.2012
- 40% increase in sales of special customers
- 15% increase in Customer Service Levels
- Launch of 2 new products (Tanukis and Mangowates)
- Customer Service Accreditation in SAMS and COSTCO USA audits
- Implementation of ISO 22000 in the commercial area
- Activities: Development and follow up of sales budget and sales reports
- Planning, organizing, directing and supervising sales, invoicing, customer service and distribution
- Plan and implement marketing strategies for modern channel (self-service and price clubs), retail channel, wholesale channel and horizontal distribution
- Development and implementation of sales, credit, invoicing, warehouse, logistics, distribution and customer service policies
- Determination of sales prices and competition check
- Sales and attention to special customers
- Attending, solving and reducing complaints and returns
- Participate as internal auditor in Quality Management audits
- Lead new sales projects
- Qualitative and quantitative market research
- Responsible for wholesale, retail and modern channel trade marketing
Marketing Manager
TECNOCOMUNICACIONES DIMA S.A. DE C.V.
01.2006 - 01.2008
- Implementation of Marketing Plan for 20% increase in sales of master accounts
- Implementation of Sales Promotion Strategies to highlight service attributes
- Benchmarking
- Implemented Public Relations Strategies to increase Customer Service Levels
- Customer Loyalty Generation
- Implementation of online advertising
- Direct Chief: Ing
- Gregorio Acosta Velasco
Manager of Nutrition and Dietetics Department
HOSPITAL PEDIATICO LEGARIA
01.1999 - 12.2006
- Accreditation of the area before COFREPRIS
- Improvement in the quality of food for hospitalized patients and staff entitled to food
- Guarantee food safety during the processes of storage, cooking and distribution of food
- Continuous training for the area's personnel
- Increased productivity of Nutritional Consultation and nutritional evaluation of hospitalized patients
- Training and nutritional counseling to mothers of patients with nutritional problems
- Improvement of the nutritional status of patients seen in outpatients
- Control of caloric/protein intake in hospitalized patients
- Administration of human capital and material resources of the area
- Patient care in Nutrition Outpatient Clinic
- Personalized visit and with the health team to hospitalized patients
- Calculation and elaboration of food plans for patients
- Direct boss: Dr
- Arturo Capisitrán Guadalajara
Marketing Coordinator
AEROSOLESMEX S.A. DE C.V.
12.2002 - 12.2005
- Development and implementation of the Commercial Area Structure
- Implementation of ISO 9000 Quality System
- 12% increase in Customer Service Level
- Activities: Plan, organize, direct and supervise marketing and customer service activities
- Prepare reports and analysis of sales and competitor price checks for the Sales Director
- Implementation of marketing strategies and new product development
- Coordinate administrative staff
- Special customer service
- Follow up and control of sales promotions
Nutrition Consultant
HEALTH CONSULTANTS
01.1998 - 12.2002
- Provide nutritional counseling to employees
- Direct Chief: Lic
- Felipe Castillo
Telemarketing Coordinator
PROMOTORA TURÍSTICA INTERNACIONAL S.A. DE C.V.
07.1993 - 01.2000
- Supervision of customer service personnel via telephone
- Telephone sales
- Direct Chief: Mariano Campos Muñoz
Deputy Chief of the Nutrition Department
MOCEL HOSPITAL
01.1989 - 12.1992
- Attention to patients
- Supervision and control of activities
- Direct Boss: Guadalupe Jiménez
Education
B.S. - Nutrition and Dietetics
Holistic School of Nutrition and Dietetics
01.2020
Master's Degree - Business Administration
Universidad Tecnológica de México
01.2016
B.S. - Marketing
Universidad Tecnológica de México
01.2005
Professional Technician - Dietetics and Nutrition
CETis No. 10
01.1988
Skills
- Analytical
- Adaptation to change
- Leadership
- Work under pressure
- Team building
- Negotiation
- Personnel management
- Proactive
- Decision making
- Initiative
- Mental agility
- Attention to detail
- Commitment
- Integrity
- Honesty
- Ability to resolve conflicts
- Flexibility
- Independence
- Listening skills
- Multifunctional
- Perseverance
- Ability to learn
- Loyalty
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
Competenciesandskills
- Analytical
- Adaptation to change
- Leadership
- Work under pressure
- Team building
- Negotiation
- Personnel management
- Proactive
- Decision making
- Initiative
- Mental agility
- Attention to detail
- Commitment
- Integrity
- Honesty
- Ability to resolve conflicts
- Flexibility
- Independence
- Listening skills
- Multifunctional
- Perseverance
- Ability to learn
- Loyalty
Hobbies and Interests
- Quality
- Supervision
- Administration
- Customer Service
- Public Relations
- Marketing
Personal Information
Age: 53
About me
I like challenges of all kinds, doing physical exercise, dancing, going to the movies, going to the theater, learning new things in my two professions, reading poetry, writing.
Timeline
Operations Manager
TEQUECHONGOS MEXICO S.A. DE C.V.
03.2014 - Current
Sales and Marketing Leader
TEQUECHONGOS MEXICO S.A. DE C.V.
01.2014 - 12.2018
Commercial and Marketing Manager
PRODUCTOS PEPITO S.A. DE C.V.
02.2013 - 08.2013
Clinical Nutritionist
HOSPITAL PEDIATRICO COYOACAN
01.2013 - 12.2021
Administrative Sales Coordinator
ISA CORPORATE
08.2012 - 10.2012
Sales Coordinator
D'NIETO BUSINESS UNIFORMS
05.2012 - 08.2012
Marketing, Sales Administration and Customer Service Manager
PRODUCTOS NIPON S.A. DE C.V.
02.2008 - 02.2012
Manager for the Nutrition and Dietetics Department
HOSPITAL GENERAL IZTAPALAPA DR. JUAN RAMON DE LA FUENTE
01.2006 - 12.2013
Marketing Manager
TECNOCOMUNICACIONES DIMA S.A. DE C.V.
01.2006 - 01.2008
Marketing Coordinator
AEROSOLESMEX S.A. DE C.V.
12.2002 - 12.2005
Manager of Nutrition and Dietetics Department
HOSPITAL PEDIATICO LEGARIA
01.1999 - 12.2006
Nutrition Consultant
HEALTH CONSULTANTS
01.1998 - 12.2002
Telemarketing Coordinator
PROMOTORA TURÍSTICA INTERNACIONAL S.A. DE C.V.
07.1993 - 01.2000
Nutrition Supervisor
SECRETARY OF HEALTH OF MEXICO CITY
05.1990 - Current
Deputy Chief of the Nutrition Department
MOCEL HOSPITAL
01.1989 - 12.1992
Master's Degree - Business Administration
Universidad Tecnológica de México
B.S. - Marketing
Universidad Tecnológica de México
Professional Technician - Dietetics and Nutrition
CETis No. 10
B.S. - Nutrition and Dietetics
Holistic School of Nutrition and Dietetics
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