Norlis Quintero Delpino
Bachelor's Degree In Business Administration
Zapopan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Sales Agent and Customer Service Executive
Magnetika Saiffe
Guadalajara, Jalisco, Mexico
08.2010 - 03.2023
- Create, manage and develop sales profile in e-commerce
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
- Conducted regular assessments of market trends, adapting tactics as needed to stay ahead of competitors'' strategies.
- Built strong relationships with clients, resulting in repeat business and increased revenue.
- Managed a team of sales professionals, providing guidance and support to ensure optimal performance.
- Maintained open lines of communication between staff members to facilitate teamwork and collaboration across departments.
- Contributed to company growth by researching industry trends and providing suggestions for strategic planning efforts.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Customer Service.
Elga de Venezuela
Venezuela
05.2004 - 09.2006
- Compliance with tasks assigned by management.
- Detección y resolución eficiente de incidencias.
- Provided exceptional support to customers experiencing technical or account-related issues, restoring confidence in the company''s services.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Provided outstanding customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Maintained excellent customer service and positive attitude.
- Delivered excellent internal and external customer service.
- Maintained and updated customer service database.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores
Education
Licenciatura en Administración y Dirección de Empresas -
La universidad del Zulia
Maracaibo, VenezuelaSkills
Proposal Development
Relationship selling
Competitor research
Expense Reporting
Team Collaboration
Customer Service
Active Listening
Making offers
Sales strategy development
Teamwork and Collaboration
Self Motivation
Lead prospecting
Languages
Español
Idioma nativo
inglés
Intermedio
B1
Certification
Curso de Estrategia Comercial
Timeline
Sales Agent and Customer Service Executive
Magnetika Saiffe
08.2010 - 03.2023
Customer Service.
Elga de Venezuela
05.2004 - 09.2006
Licenciatura en Administración y Dirección de Empresas -
La universidad del Zulia