Norma Rosaszamora

• Business Formation and Compliance Specialist
• Corporate Services Representative
• Onboarding & Document Specialist

• Document Processing & Compliance: Guided clients through the step-by-step registration process for new business entities, ensuring 100% accuracy in document submission and compliance.
• Customer Education: Educated entrepreneurs on complex legal filing timelines and post-incorporation requirements using clear, simple language.
• Payment Processing & Security: Securely processed high-volume registration and state filing fees while strictly adhering to PCI data security standards.
• Problem Solving: Reviewed submitted incorporation forms to detect errors early, reducing document rejection.
• Efficiency: Managed a daily, aspiring business owners, maintaining a customer satisfaction

Hard Skills: Business Incorporation Workflows, Document Verification, Payment Processing, CRM Data Entry, Compliance Monitoring.

• Soft Skills: Active Listening, Complex Problem Explanations, Financial Empathy, Detail-Oriented, Multitasking.

• Patient Care Coordinator
• Medical Scheduling Specialist
• Surgical Coordinator Assistant
• Healthcare Support Representative

• Scheduling & Logistics: Coordinated and managed complex scheduling calendars for patient appointments, consultations, and surgical procedures.
• Medical Guidelines & Education: Educated patients on illness management guidelines and pre-operative protocols, ensuring strict compliance with healthcare standards.
• Surgical Preparation: Provided clear, step-by-step instructions to patients preparing for major surgeries, reducing last-minute cancellations by
• Empathy & De-escalation: Communicated sensitive medical information with empathy and clarity, reducing patient anxiety and improving the patient experience
• Compliance: Handled confidential patient data daily while maintaining 100% compliance with HIPAA and healthcare privacy laws.

• Hard Skills: Patient Scheduling Software, Pre-Op/Post-Op Guidelines, HIPAA Compliance, Electronic Health Records (EHR), Medical Terminology.
• Soft Skills: Healthcare Empathy, Crisis De-escalation, Active Listening, Clear Communication, Detail-Oriented.

• Loan Processing Specialist
• Financial Services Representative
• Loan Underwriting & Collections Agent
• Procesamiento de solicitudes: Guided clients through the end-to-end loan application process, ensuring all financial documentation was complete and accurate.
• Verificación y Cumplimiento: Conducted employment and banking verifications via direct phone outreach to mitigate risk and ensure applicant eligibility
• Educación financiera: Educated borrowers on payment structures, interest rates, and amortization schedules to ensure long-term repayment clarity.
• Negociación de acuerdos (Settlements): Negotiated mutually beneficial debt settlements with delinquent accounts, recovering outstanding balances while maintaining professional client relations.
• Manejo de objeciones: Handled complex financial conversations with empathy and assertiveness, balancing compliance requirements with customer support.

• Soft Skills: Financial Empathy, Assertive Communication, Negotiation, Problem-Solving under pressure, Attention to detail

• Technical Support & Billing Specialist
• Device Support Analyst
• Troubleshot hardware and software issues for mobile devices, guiding customers step-by-step to resolve connectivity, operating system, and application errors

Educated users on device architecture, system updates, and settings customization to optimize performance and improve digital literacy.

Provided detailed analysis of customer accounts, explaining billing cycles, data usage, and plan structures with clarity.

Processed secure balance payments and authorized billing adjustments following strict financial compliance protocol

Maintained a high First-Contact Resolution (FCR) rate by diagnosing device and account issues accurately on the first call

• Hard Skills: Technical Troubleshooting, Device Diagnostics, Mobile Operating Systems (iOS/Android), Billing & Account Management, Payment Processing.
• Soft Skills: Technical Empathy, Clear Explanations, Active Listening, Patience, Problem-Solving.