Norma Ruy Sanchez Valenzuela
Systems Engineering
Zapopan,Jalisco
Summary
Excellent communication and effective teamwork skills with experience using different types of software/hardware for web development, design, edition and workflow improvement. Continuous search for knowledge and Innovation.
Overview
12
12
years of professional experience
2
2
Languages
5
5
Years in managment
Work History
Manager, Technical Solutions
Datadog
Mexico, City, Mexico
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Technical Project Manager
3 Pillar Global
Zapopan, Jalisco
01.2022 - 11.2024
- Create project plans, roadmaps and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Communicated project plans and progress to key stakeholders and project contributors using Jira and Confluence.
- Partnered with project team members to identify and quickly address problems and risks.
Chief Operating Officer
Guaostudio
Guadalajara, Jalisco
08.2020 - 01.2022
- Directed technological improvements, reducing waste and business bottlenecks by automatization of services and regular tasks.
- Manage a team of 20 people on different areas such as Operations, Development, Marketing, Human Resources & QA.
- Implemented new service strategies to support increased workflow, reducing client ratio while maintaining SLA.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
Senior Technical Project Manager
Guaostudio
Guadalajara, Jalisco
06.2020 - 08.2020
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Closely collaborated with project members to identify and quickly address problems.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
Full Stack Developer
Sideways
New York, New York
04.2019 - 05.2020
- Personalized CMS themes implementation for Wordpress depending on CX needs using PHP, Javascript, Jquery & Sass
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Implement SEO to ensure Google indexation
- Basic DevOps, AWS Maintenance and deployment automatization.
- Reviewed code, debugged problems and corrected issues.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
Full Stack Developer
Maniak
Guadalajara, Jalisco
05.2017 - 04.2019
- Manage different clients and expectations in daily standup meetings
- Implement new designs / modules depending on client’s needs and requests
- In charge of Tech Support for multiple clients, quick response and problem resolution
- Reviewed code, debugged problems and corrected issues.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
Front End Developer & BA Analyst
SYE Software
Guadalajara, Jalisco
05.2016 - 05.2017
- Collaborated with stakeholders during development processes to confirm creative proposals and design best practices.
- Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability.
- Pinpointed user experience issues to devise targeted suggestions for improving user experience.
- Worked in Agile-driven environment to effectively maintain project timelines and utilize available resources.
- Produced websites compatible with multiple browsers.
Global Login Administrator
The Results Companies
Hermosillo, Sonora
08.2013 - 09.2015
- Ensure creation of logins and their safe keeping for administration purposes.
- Maintaining functional logins.
- In charge of creating, requesting external logins (as established by client’s processes)
- Handling login escalations (even after regular business hours).
- Creating new processes with sound methodology in order to improve department’s efficiency.
Education
No Degree - Systems Engineering
08.2009 - 05.2012
No Degree - Digital Art And Animation
08.2007 - 05.2009
Skills
JavaScript
PHP
React
JQuery
Git
Technical Analysis
Sysadmin (AWS, Digital Ocean, GCP)
Database Management (MySQL, MariaDB, MongoDB)
Operations & Management
Timeline
Manager, Technical Solutions - Datadog
11.2024 - Current
Technical Project Manager - 3 Pillar Global
01.2022 - 11.2024
Chief Operating Officer - Guaostudio
08.2020 - 01.2022
Senior Technical Project Manager - Guaostudio
06.2020 - 08.2020
Full Stack Developer - Sideways
04.2019 - 05.2020
Full Stack Developer - Maniak
05.2017 - 04.2019
Front End Developer & BA Analyst - SYE Software
05.2016 - 05.2017
Global Login Administrator - The Results Companies
08.2013 - 09.2015
UNIDEP - No Degree, Systems Engineering
08.2009 - 05.2012
Tecnológico De Monterrey - No Degree, Digital Art And Animation
08.2007 - 05.2009