Norma C Villalobos Hidalgo
Lubbock
Summary
Dynamic Customer Service Representative with proven expertise at Telecom CallCenter, adept at enhancing customer satisfaction through effective conflict resolution and communication skills. Experienced Office Administrator skilled in data entry and financial processing, consistently improving operational efficiency and team collaboration. Recognized for maintaining professionalism in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Telecom CallCenter
06.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Office Administrator
Fernando M Chavez Accounting
02.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
Associate of Arts - Business Administration And Management
South Plains College
Lubbock, TX12-2026
Skills
- Customer service
- Data entry
- Office administration
- Financial processing
- Communication skills
- Customer relations
- Team collaboration
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Telecom CallCenter
06.2022 - 08.2024
Office Administrator
Fernando M Chavez Accounting
02.2019 - 02.2022
Associate of Arts - Business Administration And Management
South Plains College
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