Norma Velazquez
Reynosa
Summary
Quality Manager with 5 years of experience and over 17 years in Automotive and Tools companies responsible of the Quality Assurance Management and ISO Standards accomplishment. Opportunity to meet and learn from great leaders and mentors across and open to continuous growing and open to listen new ideas and innovations solutions. Successfully audits resulting in customer satisfaction, making sure products and services meet internal / external standards. Skilled and analytic mindset. Strong problem-solver promoting organizational efficiency and cost reduction. Collaborative and encourage partnering.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Manager
Stanley Black & Decker
06.2021 - Current
- Quality Management System Assurance and Maturity, compliance with ISO standards, Customer regulations & Document Control / LPA & Internal Audit Program3.- Quality KPI's driving across QA and Leadership Staffing as well as Product / Process deviation approval.5.- Manufacturing Quality Assurance across Supply Chain (Quality Control).6.- Internal / External Customer Complaints & Problem-Solving Coordination. Preventive and Systemic Corrective Actions challenging and continuous partnership with Engineering looking for Design Solutions.
- Communication of Quality Objectives established by Corporate and Top Management and Action Plans monitoring thru X-Matrix methodology.
- New Products Quality Assurance thru Milestone Process / APQP standard fulfilling quality requirements & related documentation such as Control Plan, PFMEA, MSA, CTQ Control, AQL, MSA).
- Continuous Risk Assessments and make decisions with high responsibility level (PFMEA, Probability vs Impact, Cost-Benefit). Risk and Opportunities driver with Top Management & Leadership Group.
- Active Participation in the Continuous Improvement program as Lean Six Sigma Mentor & Yellow Belt Trainer as well as direct contact with Talent and Development department to keep employees career development.
- Metrology and Calibration Lab responsible / MSA and calibration program sustain.
- Global Standards & Procedures Assurance. Internal and External Audits Coordinator.
- Direct Support to Supply Chain and Production Planning to meet Customer demands with Safety and Quality providing QA staffing needed to inspect, audit and release products in timely matter.
- People Management across shifts (Engineers, Technicians & Auditors)
- Quality Budget Management and continuous savings projects presented to Plant Manager and Finance Controller.
- Women Network leader promoting inclusion, integrity, gender equality.
New Products Quality Manager
Valeo Electronic Systems
01.2016 - 01.2021
- New Products Quality Assurance / APQP.
- Responsible of Customer Specific Requirements Assurance during New Products and Process development.
- Customer Audits and Visits Coordination during Milestone process.
- Quality Deliveries Assurance (Control Plan, CTQ’s, Quality Checks, Audits) KPI Driving during Milestone process.
- Process CPK, MSA Validation and Quality Equipment’s availability for Quality Inspections & Control.
- Continuous Communication and Meetings with mother plants for lesson learns approach.
- PPAP Approval Coordination with APQP Engineers.
- Customer Site’s visit for Problem Solutions and Corrective Actions.
- Continuous Risk Assessments and make decisions with Customer.
- Risk and Opportunities driver with Top Management & Leadership Group.
Sr. Process Quality Engineer
Panasonic Automotive
01.2013 - 01.2016
- Process Quality Assurance [More Experience details upon request]
- Customer Response (8D´s)
- Relationship with Customers (On site visits, Direct Contact).
- Coordinate Quality system to meet Customer requirements.
- Develop of Control Plan
- In charge of Process (Supervisor of Quality Engineers)
- Scorecard control (PPM´s, FTT%), Internal claims
- Leadership to coordinate continuous improvements (CPK, Ppk / cross functional team)
- GD&T Knowledge
- Experience New Product Launch as Quality, majorly FORD products.
Quality Engineer
Delphi Automotive
01.2007 - 01.2013
- Quality Plan develop (live document)
- DFMEA, PFMEA, PPAP & APQP Knowledge.
- Process Flow Elaboration
- SPC & X-R Graph Knowledge
- Minitab Program to GR&R and CPK studies (CTQ, special characteristics)
- Knowledge ISO TS-16949
- First part verification and trigger alarms
- GD&T Drawing Interpretation
- Creation of Quality Standards
- Customer Requirements Knowledge (Ford, Chrysler, GM)
- People Management (Quality Auditors and Technicians)
Education
MBA - Master Degree of Productivity & Quality
TecMilenio University
Reynosa, Tamaulipas, Mexico12.2018
High School Diploma -
Institute Tecnológico De Matamoros University
Heroica Matamoros, Tamaulipas, Mexico08.2007
Skills
- Women Network Leader
- LSS Problem Solving tools and Analytical mindset
- Continuous Improvement mindset and Innovation / Operational Excellence
- Savings Projects Management
- People Management and continuous Motivation
- Partnership across all levels of the Organization
- Skills Trainer, Couching & Six Sigma Mentor
- KPI Driving / Preventive & Systemic CA
- Metrology/Calibration Labs Management
- Quality Management System Coordination and Project Planning
- Decision Making and Risk Assessment
- SPC, MSA, CPK, Box Plot, DOE, Tulip SPC
- Customer Focus
- Interpersonal Relations, Conflict Resolution
Accomplishments
- 2 Consecutive years with 0 Non-Conformances during External ISO Audits
- Over 1 Million of Savings (CoPQ reduction.
- Lead Women Network Program proving the equity and gender equality
- Prompt Corrective Actions implementation for Critical & Safety related issues.
- Black & Decker Eagle Award nomination for demonstrate high commitment with the Organization Values and Objectives.
- FORD Award in Panasonic Company and recognition for New Product launch and lay the foundation for Q1 certification.
- Collaborated with CI and Operational Excellence team in Labor Cost Reduction Projects
Certification
Lean Six Sigma certificate No. 001584
PPAP and Customer Specific Requirement (Multiple Automotive Customers)
Problem Solving Tools
IPC-A-610 Standard
IATF 16949:2016
Leader Auditor ISO9001:2015, ISO14001:2015, ISO45001:2018
Leadership Emotional Intelligence
Core Tools Certificate No.1760-417
Timeline
Quality Manager
Stanley Black & Decker
06.2021 - Current
New Products Quality Manager
Valeo Electronic Systems
01.2016 - 01.2021
Sr. Process Quality Engineer
Panasonic Automotive
01.2013 - 01.2016
Quality Engineer
Delphi Automotive
01.2007 - 01.2013
MBA - Master Degree of Productivity & Quality
TecMilenio University
High School Diploma -
Institute Tecnológico De Matamoros University
Similar Profiles
Regi T HallRegi T Hall
Monitoring Specialist, Customer Service Specialist at Stanley Black & Decker, StanleyMonitoring Specialist, Customer Service Specialist at Stanley Black & Decker, Stanley
Archie BrousseauArchie Brousseau
Forklift Operator at Stanley Black & DeckerForklift Operator at Stanley Black & Decker
Acquanetta ClarkAcquanetta Clark
Assembly Line Worker at Stanley Black & DeckerAssembly Line Worker at Stanley Black & Decker
John MaziaszJohn Maziasz
Machine Operator at Stanley Black & DeckerMachine Operator at Stanley Black & Decker
Marco Jesus Ramos ZavalaMarco Jesus Ramos Zavala
Materials Planner at Johnson ControlsMaterials Planner at Johnson Controls