Summary
Overview
Work History
Education
Skills
Timeline
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Norma Gabriela López Alcántara

Norma Gabriela López Alcántara

Cuautitlán Izcalli

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Sales Agent

Empereon Call Center
10.2024 - 01.2025


  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Medical Interpreter

Kelly Services
08.2024 - 09.2024
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.

Credit and Customer Service Bilingual Agent

ATENTO SERVICES
09.2021 - 07.2024
  • Explained features and advantages of a wide variety of products or services to promote sales.
  • Met customer needs by offering upsale items to enhance the customer experience and meet my upsale goal.
  • Managed timely and effective replacement of damaged or missing products.
  • Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.


Real Estate Agent

DAVIVIR DESARROLLOS INMOBILIARIOS
09.2019 - 06.2020
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Real Estate Sales Agent

Hogares Union
09.2014 - 06.2017


  • Negotiated, facilitated, and managed real estate transactions.
  • Used CRM to list and track properties in local area, complete in-process sales and update client information.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Bachelor of Science - Food Chemistry

UNAM
Mexico City, Mexico
06-2000

Skills

  • Sales presentations
  • Sales training
  • Customer assistance
  • Client relations
  • CRM software usage
  • Cross-selling techniques
  • Upselling strategies
  • Resilience under pressure
  • Adaptability to change

Timeline

Sales Agent

Empereon Call Center
10.2024 - 01.2025

Medical Interpreter

Kelly Services
08.2024 - 09.2024

Credit and Customer Service Bilingual Agent

ATENTO SERVICES
09.2021 - 07.2024

Real Estate Agent

DAVIVIR DESARROLLOS INMOBILIARIOS
09.2019 - 06.2020

Real Estate Sales Agent

Hogares Union
09.2014 - 06.2017

Bachelor of Science - Food Chemistry

UNAM

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Norma Gabriela López Alcántara