Octavio Alberto Quintana Badillo
CD Juarez
Summary
Adaptable Quality Engineer with years-background in implementing and developing improvement processes through collaboration with cross-functional teams. Hardworking and meticulous with a passion for continuous improvement. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
APTIV
05.2023 - Current
- Developed and maintained strong relationships with customers planners to maintain satisfaction with deliveries to fulfill their demand. Including Cummins , Mack Volvo , CNH.
- Worked directly with Manufacturing and Ordering/Material personnel to resolve production scheduling issues and conflicts.
- EDI coverage report to avoid Customer Impact and Collaborated with cross-functional teams to align production plans with customer requirements.
- Engaged project planning, strategizing for on-time, high-quality deliverables.
Quality Management Coordinator
APTIV
04.2021 - 05.2023
- Evaluated Scorecard Analysis and performed assessments to identify problems / gaps and resolve issues. Including Cummins , Mack Volvo , John Deere, CNH , Rivian.
- Participated in internal and external (BSI IATF 16949 ) quality audits with documentation and action plans.
- Developed and deployed Quality Improvement Plans including Quality Assurance / Control , FTQ procedures and trainings through Voice of Process / Customer KPI's.
- Quality Process through TOP 10 APTIV Quality Systems initiatives. Risks Analysis per Process for opportunity areas. Level Audits implementation.
- Collaborated with Plant staff to establish and meet quality standards. Including Administrative Quality Walks.
- Monitored costs associated with Sort and Reworks , internal and external.
- 60 employees in charge from auditors , quality technicians and quality supervisors.
- Monitored employee performance , punctuality and absences , addressing issues according to company policies. Promoted personnel based on Personal Business Plan and results.
- Quality War Room agenda with multi-disciplinary team for quick review of current status and help needed.
- Participation in new projects / program launches to guarantee the compliance of PPAP requirements and provide feedback regarding design product and process concerns.
Quality Customer Satisfaction Supervisor
APTIV
05.2018 - 04.2021
- Handled Customer complaints, provided solutions with timeframes to achieve resolution. Business included GM , Cummins , Mack / Volvo . Partially John Deere , CNH
- Daily-Weekly meetings with customers (as required) to maintain relationship to facilitate quick response and satisfaction.
- Monitored metrics and developed actions to improve performance through FTQ Analysis , Customer Complaints, Red Tags in Process , KPIs.
- Conducted preparation with multi-disciplinary team for Internal/External Audits , corrective action, or improvement projects.
GM Warranty Analyst / Nissan Warranty Resident Eng
Delphi / APTIV
07.2015 - 05.2018
- Examined claims forms and other records to determine vehicle failure and responsibility.
- Conducted weekly reviews with MFG Plant claim owner for corrective actions.
- Monitored factory recalls and announcements to stay on top of changes.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Nissan Warranty Resident Engineer as APTIV representative , including responsibilities such to conduct physical part analysis to determine root cause and discuss with Nissan / Aptiv Plants , travel every month to month to Nissan Warranty Center for Rejected Parts Recollection.
Quality Central Technician
Delphi Automotive Systems - RBE XIII
04.2013 - 07.2015
- Collected , tracked and distributed data to measure effectiveness of quality control process defined as KPI for Delphi Mexico Operations
- DPRTS Administrator of Mexico Operations- Quality Systems to monitor Customer Complaints input and correct uploading of documentation , as well of assisted training.
- Access to Supplier Sites such as GM , Toyota , Ford , JD , CNH , Cummins to verify that Mexico Operations are in compliance with DPRTS.
- Quality Support in RBE IV , RBE V , RBE X , RBE IX in critical red performance as part of SWAT team Practical Solving Team.
- Interface with Central departments including Problem Solver , Quality Auditors Internal/External , Warranty.
Quality Practician
Johnson Controls - Ediasa IV
05.2011 - 07.2012
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Collected samples during production and tested randomly to determine in-process product quality.
- Elaborated inspection methods / quality alerts to identify non-conformance parts.
Quality & Material Auxiliar
Continental
11.2010 - 04.2011
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
General Assistant
Iguanastore
06.2008 - 10.2010
- Reviewed completed orders for quality and accuracy.
- Set up and operated printing machines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Instituto Tecnologico De Ciudad Juarez (ITESM)
Ciudad Juarez, Chihuahua12.2011
Skills
- Quality Assurance Procedures
- Quality Improvement Strategy
- Customer Service
- Root Cause Identification
- Non-Conformance Reports
- Multitasking and Organization
Languages
English
Advanced (C1)
Timeline
Customer Service Supervisor
APTIV
05.2023 - Current
Quality Management Coordinator
APTIV
04.2021 - 05.2023
Quality Customer Satisfaction Supervisor
APTIV
05.2018 - 04.2021
GM Warranty Analyst / Nissan Warranty Resident Eng
Delphi / APTIV
07.2015 - 05.2018
Quality Central Technician
Delphi Automotive Systems - RBE XIII
04.2013 - 07.2015
Quality Practician
Johnson Controls - Ediasa IV
05.2011 - 07.2012
Quality & Material Auxiliar
Continental
11.2010 - 04.2011
General Assistant
Iguanastore
06.2008 - 10.2010
High School Diploma -
Instituto Tecnologico De Ciudad Juarez (ITESM)
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