Octavio Varela
Tijuana
Summary
Dynamic and results-oriented professional with a proven track record at Integon, enhancing productivity and customer satisfaction through expert complaint handling and emotional intelligence. Excelled in roles requiring decision-making and multitasking, significantly improving team effectiveness and service delivery. Skilled in both administrative and customer-facing tasks, adept at upselling strategies and maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Customer Service Email Specialist
Integon
07.2019 - Current
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Sales Manager's Assistant
Zanfeld
03.2018 - 03.2019
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Valencia High School
Placentia CASkills
- Complaint handling
- Upselling strategies
- Call center experience
- Appointment scheduling
- File maintenance
- Billing management
- Parts ordering
- Call handling
- Merchandise upselling
- Decision-making
- Task prioritization
- Translation and interpretation services
- Emotional intelligence
- Inbound and outbound calling
- Multitasking and prioritization
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Customer Service Email Specialist
Integon
07.2019 - Current
Sales Manager's Assistant
Zanfeld
03.2018 - 03.2019
High School Diploma -
Valencia High School
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