ODETTE MARTINEZ GUILLEN

• Responsible of the APQP of new products and product upgrades
• Coordinate the quality team in the business unit, new materials (through incoming inspection) and the shop floor setting controls and poka yokes to improve quality in mass production and deliveries to customers
• PPAP coordinator (IMDS initiator)

Accomplishments:

• Successfully launched new projects from Marelli (Stellantis) Mercedes Benz, and GM
• Electronic LED light lamps
• Successfully meet the targets for PPMs, and Official Customer Concerns
• Timely PPAP all new products and convey yearly revalidation of documentation
• On site - support provided to GM platforms in CDMexico for the prototype phases PPV, PV and M1

• Manage the Multidisciplinary team to respond Customer Complaints for Ford, GM and BMW Carlines
• Responsible of customer support and follow up of design validation during the APQP phase of new product launches

Accomplishments:

• Successfully provided on site support at customer JIT Plant in Silao Guanajuato for GM big trucks T1XX project
• Successfully meet the targets for PPMs and dead lines for PPAP documentation
• Coordinator of 3rd party resources for new launches and Quality containment windows
• Responsible of Warranties (problem solving, follow up and presentation with OEM)

• During the time frame in Johnson Controls, I covered the Quality Management position for 3 Months being responsible of providing results and feedback to upper management as well as Customers.
• Manage quality engineers within the Quality Department, precise follow up of Quality metrics for the company, internal, external data
• Implementation of strong corrective actions in the process through pokayokes and automated systems such PLCs to reduce human error during the operation
• Implementation of cost savings in the product replacing higher cost fabrics and leather for quality materials, reduce operations in the sew cells to improve times
• Responsible for customer PPMs Plant targets and formal customer complaints in the system Ford/ GM and Dodge RAM
• Participation in Kaizen Events, solving problem meetings and follow up the activities for the solution of a customer concern coordinating multidisciplinary teams
• Coordinator of the 3rd party resources at customer site, being responsible of distributing information received in a timely manner
• Accomplishments: Strong relationships with customers, Meet the targets with customer and internally in the quality department for month closure.

• Responsible of follow up on internal quality concerns within the process and product and at Customer site
• Implementation of effective corrective actions in the process
• Coordination of the multidisciplinary team
• Participation in different metric targets such PPMs and Customer complaints
• Responsible of delivering information to customer and follow up for +30 days the effectiveness of implemented actions through trend charts
• Accomplishments: Reduction of RPPMs, reduction of Customer complaints
• Standardization of corrective actions in different part numbers as part of best practices.