Odette Nicole Perez Madera
Monterrey
Overview
5
5
years of professional experience
Work History
Administrator
Bailar Con El Corazon A.C.
08.2024 - Current
- Processed and handled invoice request.
- Received and processed payments.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Coordinated company events a meetings.
Appointment Coordinator
Pediatric Associates
06.2024 - Current
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Customer Support.
Executive Receptionist
Toyota
02.2023 - 06.2023
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
- Managed confidential information with discretion while maintaining accurate records and filing systems.
Associate Software Engineer
Hexaware Technologies
01.2022 - 12.2023
- Customer Support
- Built and established relationships with staff and vendors.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed and implemented strategies to reduce costs and improve quality of service.
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Sales Representative
Errescuer
10.2020 - 05.2021
- Customer support.
- Telemarketing.
Ballet Dancer
Madison Ballet
09.2019 - 03.2020
- Collaborated with choreographers for seamless execution of dance routines, contributing to successful productions.
- Served as an understudy for principal roles, demonstrating adaptability in learning multiple parts simultaneously.
- Expanded personal repertoire with continued education in various dance forms, elevating overall performance abilities.
Education
Bachelor of Arts -
Escuela Superior De Musica Y Danza De Monterrey
Monterrey, Nuevo León, Mexico06-2018
High School Diploma -
Tecnologico De Monterrey
Monterrey, Nuevo León, Mexico06-2017
Skills
- Customer support
- Schedule coordination
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Documentation and reporting
- Data confidentiality
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrator
Bailar Con El Corazon A.C.
08.2024 - Current
Appointment Coordinator
Pediatric Associates
06.2024 - Current
Executive Receptionist
Toyota
02.2023 - 06.2023
Associate Software Engineer
Hexaware Technologies
01.2022 - 12.2023
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022
Sales Representative
Errescuer
10.2020 - 05.2021
Ballet Dancer
Madison Ballet
09.2019 - 03.2020
Bachelor of Arts -
Escuela Superior De Musica Y Danza De Monterrey
High School Diploma -
Tecnologico De Monterrey