Odette Nicole Perez Madera
Monterrey
Overview
5
5
years of professional experience
Work History
Administrator
Bailar Con El Corazon A.C.
08.2024 - Current
- Processed and handled invoice request.
- Received and processed payments.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Coordinated company events a meetings.
Appointment Coordinator
Pediatric Associates
06.2024 - Current
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Customer Support.
Executive Receptionist
Toyota
02.2023 - 06.2023
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
- Managed confidential information with discretion while maintaining accurate records and filing systems.
Associate Software Engineer
Hexaware Technologies
01.2022 - 12.2023
- Customer Support
- Built and established relationships with staff and vendors.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed and implemented strategies to reduce costs and improve quality of service.
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Sales Representative
Errescuer
10.2020 - 05.2021
- Customer support.
- Telemarketing.
Ballet Dancer
Madison Ballet
09.2019 - 03.2020
- Collaborated with choreographers for seamless execution of dance routines, contributing to successful productions.
- Served as an understudy for principal roles, demonstrating adaptability in learning multiple parts simultaneously.
- Expanded personal repertoire with continued education in various dance forms, elevating overall performance abilities.
Education
Bachelor of Arts -
Escuela Superior De Musica Y Danza De Monterrey
Monterrey, Nuevo León, Mexico06-2018
High School Diploma -
Tecnologico De Monterrey
Monterrey, Nuevo León, Mexico06-2017
Skills
- Customer support
- Schedule coordination
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Documentation and reporting
- Data confidentiality
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrator
Bailar Con El Corazon A.C.
08.2024 - Current
Appointment Coordinator
Pediatric Associates
06.2024 - Current
Executive Receptionist
Toyota
02.2023 - 06.2023
Associate Software Engineer
Hexaware Technologies
01.2022 - 12.2023
Sales Representative
Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022
Sales Representative
Errescuer
10.2020 - 05.2021
Ballet Dancer
Madison Ballet
09.2019 - 03.2020
Bachelor of Arts -
Escuela Superior De Musica Y Danza De Monterrey
High School Diploma -
Tecnologico De Monterrey
Similar Profiles
Diego JuárezDiego Juárez
Volunteer at Protege Tu Corazon A.CVolunteer at Protege Tu Corazon A.C
ALDO JOSUÉ CHÁVEZ LÓPEZALDO JOSUÉ CHÁVEZ LÓPEZ
Community Manager and Delivery Courier at Proayuda A Niños Con Cáncer Luz De Vida A.C.Community Manager and Delivery Courier at Proayuda A Niños Con Cáncer Luz De Vida A.C.
Ashlyn McGillisAshlyn McGillis
Server at El CorazonServer at El Corazon
Bianca Olinda Gonzaleztena OsunaBianca Olinda Gonzaleztena Osuna
AR Supervisor at RXO MANAGED TRANSPORT MEXICO S. DE .R.L. DE C.V.AR Supervisor at RXO MANAGED TRANSPORT MEXICO S. DE .R.L. DE C.V.
David WillarsDavid Willars
Finance Asesor at Grupo ATIFinance Asesor at Grupo ATI