Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odette Nicole Perez Madera

Monterrey

Overview

5
5
years of professional experience

Work History

Administrator

Bailar Con El Corazon A.C.
08.2024 - Current
  • Processed and handled invoice request.
  • Received and processed payments.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Coordinated company events a meetings.

Appointment Coordinator

Pediatric Associates
06.2024 - Current
  • Called and rescheduled appointments for clients.
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Customer Support.

Executive Receptionist

Toyota
02.2023 - 06.2023
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Oversaw inventory materials monitoring, requisitions, and supply re-stocking.
  • Managed confidential information with discretion while maintaining accurate records and filing systems.

Associate Software Engineer

Hexaware Technologies
01.2022 - 12.2023
  • Customer Support
  • Built and established relationships with staff and vendors.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed and implemented strategies to reduce costs and improve quality of service.

Sales Representative

Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Sales Representative

Errescuer
10.2020 - 05.2021
  • Customer support.
  • Telemarketing.

Ballet Dancer

Madison Ballet
09.2019 - 03.2020
  • Collaborated with choreographers for seamless execution of dance routines, contributing to successful productions.
  • Served as an understudy for principal roles, demonstrating adaptability in learning multiple parts simultaneously.
  • Expanded personal repertoire with continued education in various dance forms, elevating overall performance abilities.

Education

Bachelor of Arts -

Escuela Superior De Musica Y Danza De Monterrey
Monterrey, Nuevo León, Mexico
06-2018

High School Diploma -

Tecnologico De Monterrey
Monterrey, Nuevo León, Mexico
06-2017

Skills

  • Customer support
  • Schedule coordination
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Documentation and reporting
  • Data confidentiality
  • Team collaboration

Languages

English
Bilingual or Proficient (C2)

Timeline

Administrator

Bailar Con El Corazon A.C.
08.2024 - Current

Appointment Coordinator

Pediatric Associates
06.2024 - Current

Executive Receptionist

Toyota
02.2023 - 06.2023

Associate Software Engineer

Hexaware Technologies
01.2022 - 12.2023

Sales Representative

Global Telesourcing Mexico, S. De R.L. De C.V
05.2021 - 01.2022

Sales Representative

Errescuer
10.2020 - 05.2021

Ballet Dancer

Madison Ballet
09.2019 - 03.2020

Bachelor of Arts -

Escuela Superior De Musica Y Danza De Monterrey

High School Diploma -

Tecnologico De Monterrey

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Odette Nicole Perez Madera