OLGA RIVAS
Elgin
Summary
Dedicated and customer-focused professional with a strong background in customer service, problem-solving, and technical proficiency. Fluent in English and Spanish, with excellent written and verbal communication skills. Highly adaptable, resourceful, and emotionally intelligent, with a goal-oriented mindset and a commitment to continuous learning.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sally Beauty Holdings
03.2024 - 01.2025
- Provide high-quality customer service to clients, assisting with inquiries, transactions, and product recommendations
- Handle customer concerns, including order discrepancies and return requests, ensuring positive resolutions
- Collaborate with internal teams to enhance customer experience and streamline service processes
- Demonstrate strong problem-solving skills and adaptability in addressing unique customer challenges
- Utilize Salesforce and Oracle for customer relationship management and data tracking
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Spanish Customer Service Representative
eBay Inc
01.2018 - 01.2022
- Delivered empathetic and effective support to Spanish-speaking customers, emphasizing a mission of connection and assistance
- Managed complex issues, such as transaction disputes and fund transfers, ensuring customers felt understood and supported
- Engaged with users via live chat and email, addressing concerns and championing feedback to enhance the platform experience
- Demonstrated adaptability and resourcefulness in a dynamic environment, often finding creative solutions to unique customer challenges
- Collaborated with cross-functional teams to drive platform improvements and customer satisfaction
- Continuously sought personal growth and learning, staying updated with platform changes and industry trends
- Utilized Salesforce and Oracle for case management and data tracking
Graphic Design & Client Relations Specialist
Screen Printing
01.2012 - 01.2018
- Collaborated directly with clients to conceptualize and create compelling logo designs tailored to their brand vision
- Managed and coordinated large-scale orders, particularly for school districts, ensuring accuracy and punctuality
- Utilized a suite of design software, including Microsoft Office, Corel Draw, Wilcom, and I-Designr, to craft and refine designs
- Stayed abreast of current design trends, ensuring deliverables were modern and impactful
- Conducted quality checks throughout the design and production process, minimizing errors and ensuring client satisfaction
Education
Associate In Arts - Social Work
South Texas College
Skills
- Fluency in English
- Fluency in Spanish
- Customer Service
- Strong Written and Verbal Communication
- Technical Proficiency
- Problem Solving
- Attention to Detail
- Resourcefulness
- Adaptability
- Emotional Intelligence
- Goal-Oriented
- Teamwork
- Continuous Learning
- Cultural Awareness
- Salesforce
- Oracle
Timeline
Customer Service Representative
Sally Beauty Holdings
03.2024 - 01.2025
Spanish Customer Service Representative
eBay Inc
01.2018 - 01.2022
Graphic Design & Client Relations Specialist
Screen Printing
01.2012 - 01.2018
Associate In Arts - Social Work
South Texas College
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group