Olga Skorikova
Customer service representative/supervisor
Calgary
Summary
Enthusiastic, customer-focused, and empathetic Customer service representative/ supervisor with extensive experience working in an international company for over five years. Strong client service skills and experience working in a high-volume, collaborative team environment. An expert in conflict-solving. Have a previous background of working in multicultural environments in such countries as China, Vietnam, and Mexico.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Language Trainer and Interview Exp
Amazing Talker
Taipei
12.2019 - 09.2022
- Employed diverse teaching approaches to help students of all abilities understand the material.
- Created advanced job placement training focusing on promotions, career changes and career advancement.
- Sourced optimal curricula and developed lesson plan to fully cover target material for each course.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Coordinated interview process for new candidates
- Facilitated class discussion to help students work through questions and expand understanding.
Customer Service Team Supervisor
Vodafone
Lviv
05.2016 - 09.2019
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Won the Recognition award for increasing the team sales by 25%
- Implemented a new onboarding program that decreased turnover rate by 20%
Customer Service Representative
Vodafone
Lviv
04.2014 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Educated customers about billing, payment processing, and support policies and procedures.
- Responded proactively and positively to rapid change.
- Improved customer satisfaction by 15 % in four months
- Was promoted from a customer representative to a Department for VIP clients
- Received a promotion from a VIP representative to a Team lead assistant
Sales Representative
Hortitza holding
Lviv
09.2012 - 01.2014
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Master of Science - Political Science
Ivan Franko Lviv National University
Lviv 09.2009 - 06.2014
Skills
Customer service experience
undefinedTimeline
Language Trainer and Interview Exp
Amazing Talker
12.2019 - 09.2022
Customer Service Team Supervisor
Vodafone
05.2016 - 09.2019
Customer Service Representative
Vodafone
04.2014 - 05.2016
Sales Representative
Hortitza holding
09.2012 - 01.2014
Master of Science - Political Science
Ivan Franko Lviv National University
09.2009 - 06.2014
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