Oliver Valdez
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
El Pollo Loco
04.2019 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Retail Sales Associate
Forever21
10.2018 - 02.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Computing
Siglo XXI
Tijuana, Baja CaliforniaSkills
- Payment Collection
- Product Merchandising
- Cash Handling
- Customer Complaint Resolution
- Drawer Management
- Product Knowledge
- Product Recommendations
- Cash Register Operation
- Reliable and Responsible
- Creative Thinking
- Adaptable and Flexible
- Product Scanning
- Store Merchandise Stocking
singer, actor
i know this is just a hobbies, but the most part of my life, i was participating singing and play some basic instruments, also im streamer with undefined schedule on Twitch, as an actor i made participations as extra and meeting famous people, just a simple skills that i get diplomas for acting as singing as well.
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Cashier
El Pollo Loco
04.2019 - 08.2023
Retail Sales Associate
Forever21
10.2018 - 02.2019
No Degree - Computing
Siglo XXI
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