Olivia Maquitico Rocha

• Planning the technical process for recommending cutting and punching tools.

• Managing customer relationships, organizing and following up on technical visits from international suppliers (translation, technical reviews, training, etc.).

• Coordinating the logistics of shipping and receiving materials from international suppliers (USA and Italy).

• Monitoring tool performance according to the quality parameters required by the customer.

• Optimizing punching processes (strokes per minute, part quality, tool life, machine efficiency, etc.).

• Customer service.

• Problem-solving.

• Managing, tracking, and delivering purchase orders.

• Successfully implementing cutting and punching tools in response to customer needs.

• Conducting technical training on products and processes for customer groups.

• Refining the customer request response system.

• Reducing customer complaints.

• Implementing improvements to customer operational processes. • Successful account management and negotiation with areas for improvement.

• Opening new accounts.

• Maintaining and growing existing accounts.

• Training and evaluating clients to improve the product quoting and sales process.

• Technical process planning for recommending cutting tools.
• Evaluation of cutting tool performance according to customer-required quality parameters.
• Improvement of machining processes (cycle times, part quality, costs, machine efficiency, tool life, etc.).
• Customer service.
• Problem-solving.
• Management, tracking, and delivery of purchase orders.
• Supervision of the invoicing process.
• Successful implementation of cutting tools in response to customer needs.
• Refinement of the customer request response system.
• Reduction of customer complaints.

Monitoring of Warenfilter VWM processes/products, from process planning and release to the validation of reports generated during containment.

• Implementation and supervision of 8Ds, Control Plans, and Improvement Plans at Warenfilter VWM.

• Management of the ERP system and platform for generating electronic reports. Creation and monitoring of part numbers and service failures at Warenfilter VWM.

• Scheduling and monitoring of MPP audits to ensure quality at Warenfilter VWM.

• Supervision of quality personnel (quality technicians).

• Implementation of a Quality Management System in the Warenfilter VWM business unit, restructuring Warenfilter VWM mappings and procedures.

• Conducting R&R studies.

• Training and onboarding of operational personnel.

• Development of an improvement plan for the detection and elimination of audit findings. • Development of a system to ensure consistent documentation for each inspected part in containment.

• Documentation and processing of master parts assigned to Warenfilter VWM (Relys Automotive).

• Recording detailed defects in the ERP system for each part inspected.

• Optimization of the VWM-Relys workflow system.