Omaira Martin Del Campo Fernandez
Summary
Motivated individual with experience in customer service, management, retention and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic phone and chat agent with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
Work History
Bilingual Sales - Retention Representative
Do It Right
08.2022 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Developed new strategies for customer retention activities.
- Adhered to appropriate legal scripting when required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Manager
Laguna Kennel Club
06.2020 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Bilingual Customer Service Agent
Teleperformance
09.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
International Purchaser - Sales Agent
PROEPSA
08.2018 - 10.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Consultant (social Networks & Telephone)
Chevrolet, SURMAN
10.2017 - 12.2017
- Provided sales and customer service assistance trough chat and phone to customers
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Bilingual Technical Support Representative
B Connect
12.2014 - 06.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Diagnosed and troubleshot hardware, software and network issues.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Education
No Degree - Industrial Chemistry Enginery
Instituto Tecnologico De La Laguna
Torreon, Coahuila, Mexico06.2017
High School Diploma -
Josefa E. De Ponchaux
Lerdo, Durango, Mexico06.2011
Skills
- Customer Feedback
- Special Assignments
- Daily Reports
- Store Layouts
- Negotiation and Pricing
- Comparing Plans
- Sales Management
- Credit Checks
- Language Interpretation
- Sales Promotion
- Technical Management
- Client Satisfaction
- Brand Awareness
- Customer Loyalty
- Team Management
- Business Correspondence
- Translating Documents
- Shipment Management
- Stock Replenishment
- Daily Cash Management
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Sales - Retention Representative
Do It Right
08.2022 - Current
Bilingual Customer Service Agent
Teleperformance
09.2020 - 06.2021
Manager
Laguna Kennel Club
06.2020 - 11.2022
International Purchaser - Sales Agent
PROEPSA
08.2018 - 10.2019
Sales Consultant (social Networks & Telephone)
Chevrolet, SURMAN
10.2017 - 12.2017
Bilingual Technical Support Representative
B Connect
12.2014 - 06.2017
No Degree - Industrial Chemistry Enginery
Instituto Tecnologico De La Laguna
High School Diploma -
Josefa E. De Ponchaux
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