Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Sports
Timeline
Generic

Omar López Jiménez

Ingeniero En Transformación Digital
Guadalupe, Nuevo León

Summary

Proven track record in enhancing customer satisfaction at TEC Services, adept in client relations and advanced SQL queries. Excelled in teamwork and critical thinking, significantly contributing to team goals and client support. Skilled in both technical and interpersonal communication, ensuring high-quality service and efficient problem resolution. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

1
1
year of professional experience
3
3
Certifications

Work History

Client Service Representative

TEC Services
06.2024 - 07.2024
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Tutor

Aprendizaje Para Todos (Iniciativa TEC)
08.2023 - 05.2024
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Volunteer

Aprendizaje Para Todos (Iniciativa TEC)
08.2023 - 05.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

High School Diploma -

ITESM
Monterrey, Nuevo León, Mexico
05.2001 -

Skills

Client Relations

Languages

French
Elementary (A2)
German
Elementary (A2)
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Certification

Certified Foundations Associate, Oracle - 2024

Interests

Sports

Sports

I have a deep passion for sports, with a particular focus on football (soccer) and Formula 1 (F1). These sports captivate me due to their strategy, skill, and the sheer excitement they bring. Beyond these, I also enjoy following American football and baseball, appreciating the tactical elements and the athleticism involved in each game. My interest extends to Olympic disciplines like archery and gymnastics, where precision, control, and artistic expression play key roles. Additionally, I am an avid follower of combat sports, including MMA and boxing, where the combination of technique, endurance, and mental toughness fascinates me. These diverse interests reflect my love for both the physical and mental challenges that different sports offer.

Timeline

Academic Process Mining Fundamentals, Celonis - 2024

08-2024

Client Service Representative

TEC Services
06.2024 - 07.2024

Certified Foundations Associate, Oracle - 2024

06-2024

Applied Database Systems, Oracle - 2024

05-2024

Tutor

Aprendizaje Para Todos (Iniciativa TEC)
08.2023 - 05.2024

Volunteer

Aprendizaje Para Todos (Iniciativa TEC)
08.2023 - 05.2024

High School Diploma -

ITESM
05.2001 -
Omar López JiménezIngeniero En Transformación Digital