Summary
Overview
Work History
Education
Skills
Websites
Additional Tools
Languages
Timeline
Generic

Omar Martinez Carbajal

Summary

Experienced Account Manager with over 17 years in consultative sales, strategic planning, and implementation. I hold a degree in Marketing from Universidad del Valle de México and have furthered my expertise with diplomas in Finance and B2B from Instituto Autónomo de México and E-commerce from UVM.

Throughout my career, I have consistently driven results in high-pressure environments. At Bradescard Mexico, Edenred Mexico, and American Express, I have honed my skills in effective negotiation, leadership, and resilience. I have a proven track record of achieving commercial goals, enhancing customer relationships, and successfully implementing new credit modules and marketing strategies.

I am proud of my ability to manage commercial relationships, acquire new customers, and increase revenue through tailored financial solutions. My experience includes managing large portfolios, leading sales teams, and developing comprehensive marketing plans. Recognized as a top performer multiple times, I am committed to delivering exceptional results and bringing value to any business development or account management role I undertake.

Overview

17
17
years of professional experience

Work History

Commercial Manager /Account Manager

BRADESCARD MEXICO S DE RL
05.2022 - 05.2024
  • Management of the commercial relationship between Bradescard Mexico (Banco Bradesco Brazil) and Operative with Grupo Walmart (Bodega Aurrera)
  • Coordination for the implementation of new credit modules for Bodega Aurrera (Walmart Group) for a total of 300 nationwide during 2023
  • Validation of commercial goals, assignment of templates for teams of sales promoters
  • Follow-up on results, fulfillment of goals, conversion percentage and sales penetration
  • Review and creation of campaigns in order to boost brand presence and drive results in sales teams
  • Direct communication and bridging between areas, obtaining and presenting results.

Sales Consultant/Key Account Manager

EDENRED MEXICO
02.2022 - 05.2022
  • Acquisition of new customers for British Petroleum/Edenred's BP Fleet product, mainly carriers and companies with a fleet of trucks
  • In order to improve management and working capital within corporations, we tailor solutions for each client to implement and develop in the medium and long term
  • Commercial and service attention for BP Group (British Petroleum) gas stations in the central zone of the republic (Morelos, Guerrero, State of Mexico and Mexico City).

Business Advisor for corporate cards

AMERICAN EXPRESS PROFESSIONAL SERVICES
12.2015 - 09.2021
  • Development of corporate client portfolio of Middle Market segment, analysis, prospecting opportunities, opening of new products, facilitator in operational issues of a portfolio of 300 accounts
  • Increased revenue through prospecting, formulation, presentation, implementation and execution of B2B and B2C financial solutions for multi-industry clients nationwide
  • During this period, I consolidated my leadership in the teams in which I was part of, obtaining results in a short period of time achieving top performer for three different years, (2020, 2018, 2016) I also actively participated in project initiatives between business lines in order to streamline processes and as a result achieve a greater number of successful negotiations.

Centralized Client Management for establishments

AMERICAN EXPRESS BANK
10.2011 - 12.2015
  • Closing and implementation in the negotiation process of new branches, registration of technologies such as VPOS (e-commerce) and Amex Link (recurring charges)
  • Negotiation and implementation of marketing plans with the different areas of each product within American Express
  • Inclusion in B2B and B2C seeking to increase revenue for a portfolio of 350 accounts, integrating different lines of business, commercial, corporate and service
  • Intermediary in operational issues of clarifications with cardholders, account salvage, technological problems and system maintenance
  • Major clients: Energy Fitness, Grupo Converse, Taco Holding, Sushi Itto, and Cielito Querido
  • I conclude my stay in the area achieving an average of 90% in the total of my objectives, highlighting that in 2013 I am recognized as a top perfomer.

Account Development High Value

AMERICAN EXPRESS BANK
12.2007 - 10.2011
  • Customer service via telephone and in person
  • Personalized attention to affiliated establishments with the highest turnover in the company; such as Interjet, Home Depot, and Alsea, telephone and 'face to fase' service for clarifications, reconciliations, maintenance and intervention to facilitate commercial strategies through complete customer satisfaction
  • Development of special projects in the area to improve the quality of service and calls mainly, achieving to stand out for my commitment and good results during 2011, a situation that led me to be named Top Perfomer in the area
  • Work under pressure, adapt to change and obtain the requested results during demanding times.

Costumer Service

AMERICAN EXPRESS BANK
05.2007 - 12.2007
  • Telephone Customer Service and telemarketing for affiliated establishments
  • Excellent results in terms of service and effectiveness in call time
  • Exponential growth in the first 6 months in the company
  • Additional activities in other areas of the company
  • Elaboration and development of improvements within the management by means of a control tool and in conjunction with the salvage and fraud area, I was able to optimize response times to contact businesses and recover their participation with our plastics.

Education

DEGREE IN MARKETING - Marketing

UNIVERSIDAD DEL VALLE DE MEXICO (UVM) LOMAS VERDES CAMPUS
Mexico City, Mexico

DIPLOMA IN E-COMMERCE - Economics

UNIVERSIDAD DEL VALLE DE MEXICO (UVM)
Mexico City, Mexico

DIPLOMA IN FINANCE AND B2B - Finance

INSTITUTO AUTONOMO DE MÉXICO (ITAM) CAMPUS SANTA TERESA
Mexico City, Mexico
01.2014

Skills

  • CONSULTATIVE SALES
  • PLANNING
  • IMPLEMENTATION
  • EFFECTIVE NEGOTIATION
  • ORGANIZATION
  • LEADERSHIP
  • FOCUSED ON RESULTS
  • WORK UNDER PRESSURE
  • RESILIENCE
  • DISCIPLINE
  • CONSTANCE

Additional Tools

  • ALTERNATIVE LANGUAGE: English Intermediate level. The Anglo Satellite (2016).
  • American Express English Language Conversation Workshops (2021).
  • EXCELL ADVANCED COURSE FES Acatlan. (2015).
  • Experience with CRM and SALES FORCE, for portfolio analysis and management, development of the sales process, creation of new opportunities and closing of prospects.

Languages

English
Upper intermediate (B2)

Timeline

Commercial Manager /Account Manager

BRADESCARD MEXICO S DE RL
05.2022 - 05.2024

Sales Consultant/Key Account Manager

EDENRED MEXICO
02.2022 - 05.2022

Business Advisor for corporate cards

AMERICAN EXPRESS PROFESSIONAL SERVICES
12.2015 - 09.2021

Centralized Client Management for establishments

AMERICAN EXPRESS BANK
10.2011 - 12.2015

Account Development High Value

AMERICAN EXPRESS BANK
12.2007 - 10.2011

Costumer Service

AMERICAN EXPRESS BANK
05.2007 - 12.2007

DEGREE IN MARKETING - Marketing

UNIVERSIDAD DEL VALLE DE MEXICO (UVM) LOMAS VERDES CAMPUS

DIPLOMA IN E-COMMERCE - Economics

UNIVERSIDAD DEL VALLE DE MEXICO (UVM)

DIPLOMA IN FINANCE AND B2B - Finance

INSTITUTO AUTONOMO DE MÉXICO (ITAM) CAMPUS SANTA TERESA
Omar Martinez Carbajal