Omar Navarro Mojica
Los Reyes Acaquilpan,MEX
Summary
Passionate Talent Acquisition Sr.Manager with 5 + years of experience, dedicated to high levels of client satisfaction and meeting aggressive business goals, always seeking to have the best hiring rate with the best talent for all of our clients in order to gain more revenue for each one of them. Skilled an Continuously searching for better ways to improve our candidates hiring experience.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Sr. Manager
TTEC
09.2017 - 07.2021
- Essential duties and responsibilities. Responsible for full lifecycle of Massive recruiting – from candidate sourcing / identification and assessment, through offer process/negotiation and pre- boarding; also serve as a talent advisor to hiring managers, function leaders, HR business Partners and our Finance Executive Leadership team on external trends, internal TA processes and associated change management, when required.
- Owned the full lifecycle recruiting for some specific admin roles and provided staffing oversight and guidance to direct reports when necessary. Always focused on meeting the company's goals to fill project requirements, for three of the company's sites in Mexico´´CDMX, Leon Gto and Guadalajara, Costa Rica ´´San Jose´´ Brazil ´´Osasco and Sao Paulo´´.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Consistently met or exceeded annual performance targets set by senior leadership.
Global Talent Acquisition Manager
TTEC
01.2013 - 09.2017
- Essential duties and responsibilities. Responsible for finding, acquiring, assessing, and hiring candidates to fill roles that are required to meet company goals and fill project requirements, such as SALES, CSR, IT, TAC.
- Responsible for maintaining a good flow of candidates to fill all of the positions requires according to ramp plan.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
Customer Service Representative
TTEC
01.2011 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supported as part of the Escalation Desk, where I provided solutions when a Supervisor was requested by a customer with complaints in regards to the services provided or the associates customer service provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Sunset High School
Dallas, Tx06-2003
Chapel Hill Middle Scoolh
Tyler, Tx01-1997
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Organizational improvement
- Team Leadership
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Timeline
Talent Acquisition Sr. Manager
TTEC
09.2017 - 07.2021
Global Talent Acquisition Manager
TTEC
01.2013 - 09.2017
Customer Service Representative
TTEC
01.2011 - 01.2013
GED -
Sunset High School
Chapel Hill Middle Scoolh
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