Microsoft Office 365
Omar Vazquez Chavez
INFORMATION TECHNOLOGIES
Chihuahua,CHH
Summary
Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than 3 years of familiarity in overseeing diagnostics and troubleshooting tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Analyst
DATAZONE
10.2022 - 03.2025
- Technician with extensive experience in various fields of technology, specialized in problem-solving and customer service.
- Capable of identifying, diagnosing, and resolving technical issues quickly and efficiently
- Experience with Cisco network equipment
- Guide on the store procedures.
- Knowledge to do troubleshooting to store hardware.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Experienced with Linux Kernel
- VNC
- Experienced in Ticket Management on the SMAX platform for creating and reviewing tickets, ensuring effective tracking of incidents and their resolution.
- Handled MySQL databases for information management.
- Collaborated with other departments to resolve incidents via email.
- Stayed updated on system news and updates.
- Prepared special reports for the replacement of mobile devices, ensuring proper inventory control and deliveries.
- Provided support for mobile devices for inventory, through the Soti Mobil Control platform..
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
TECHNICIAN DIAGNOSTIC
JABIL CIRCUIT
01.2021 - 10.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Optimized network performance, conducting regular updates and patches to software systems.
- Optimized operational workflows by integrating cutting-edge technology solutions.
CREDIT CARD EXECUTIVE
CITIBANAMEX
01.2019 - 11.2020
- Prepared annual data to determine metrics for operational performance.
- Collaborated with team members to share best practices, resulting in a more cohesive and efficient salesforce.
- Conducted thorough needs assessments for clients, offering tailored credit card solutions that met their unique financial requirements.
- Hosted informational seminars for potential customers to educate them about the benefits of our credit card offerings, generating interest in our products.
- Provided regular feedback on product performance to management, facilitating necessary improvements or changes as needed.
- Increased credit card sales by effectively presenting product features and benefits to potential customers.
- Developed strong client relationships for improved customer satisfaction and long-term loyalty.
- Participated in ongoing training programs to stay current on industry trends, enhancing product knowledge and sales skills.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Education
No Degree - Electrical Engineering
INSTITUTO TECNOLOGICO DE CHIHUAHUA
Chihuahua, Chihuahua 05.2001 -
Bachelor of Science - Information Technology (Remote)
UACH
Chihuahua City, Chihuahua, Mexico 05.2001 -
Certification C1 - English Language
Ingles Individual
Chihuahua City, Chihuahua, Mexico 05.2001 -
Skills
Low-pressure work
Effective communication
Discipline
Patient
Proactive
Remote technical support
Hardware and software installation
Diagnostics and troubleshooting
Technical writing
Interpersonal and written communication
Cybersecurity
Network architecture
Briefings, reports, and documentation
Coordination and collaboration
Testing and diagnostics
Continuous integration and deployment
Customer support
Adaptability and flexibility
Software
Linux (Kernel)
C
C#
AWS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Increased number of resolved job tickets by 35% over previous year.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Quote
"Discipline is a man's best friend, because it leads him to realize the deepest desires of his heart."
Madre Teresa De Calcuta
Timeline
Technical Analyst
DATAZONE
10.2022 - 03.2025
TECHNICIAN DIAGNOSTIC
JABIL CIRCUIT
01.2021 - 10.2022
CREDIT CARD EXECUTIVE
CITIBANAMEX
01.2019 - 11.2020
No Degree - Electrical Engineering
INSTITUTO TECNOLOGICO DE CHIHUAHUA
05.2001 -
Bachelor of Science - Information Technology (Remote)
UACH
05.2001 -
Certification C1 - English Language
Ingles Individual
05.2001 -