Summary
Overview
Work History
Education
Skills
Software
Work Availability
Accomplishments
Languages
Quote
Websites
Timeline
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Omar Vazquez Chavez

INFORMATION TECHNOLOGIES
Chihuahua,CHH

Summary

Confident Technical Analyst with development, implementation and support experience. Dedicated professional with more than 3 years of familiarity in overseeing diagnostics and troubleshooting tasks.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Technical Analyst

DATAZONE
10.2022 - 03.2025
  • Technician with extensive experience in various fields of technology, specialized in problem-solving and customer service.
  • Capable of identifying, diagnosing, and resolving technical issues quickly and efficiently
  • Experience with Cisco network equipment
  • Guide on the store procedures.
  • Knowledge to do troubleshooting to store hardware.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Experienced with Linux Kernel
  • VNC
  • Experienced in Ticket Management on the SMAX platform for creating and reviewing tickets, ensuring effective tracking of incidents and their resolution.
  • Handled MySQL databases for information management.
  • Collaborated with other departments to resolve incidents via email.
  • Stayed updated on system news and updates.
  • Prepared special reports for the replacement of mobile devices, ensuring proper inventory control and deliveries.
  • Provided support for mobile devices for inventory, through the Soti Mobil Control platform..
  • Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.

TECHNICIAN DIAGNOSTIC

JABIL CIRCUIT
01.2021 - 10.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Optimized operational workflows by integrating cutting-edge technology solutions.

CREDIT CARD EXECUTIVE

CITIBANAMEX
01.2019 - 11.2020
  • Prepared annual data to determine metrics for operational performance.
  • Collaborated with team members to share best practices, resulting in a more cohesive and efficient salesforce.
  • Conducted thorough needs assessments for clients, offering tailored credit card solutions that met their unique financial requirements.
  • Hosted informational seminars for potential customers to educate them about the benefits of our credit card offerings, generating interest in our products.
  • Provided regular feedback on product performance to management, facilitating necessary improvements or changes as needed.
  • Increased credit card sales by effectively presenting product features and benefits to potential customers.
  • Developed strong client relationships for improved customer satisfaction and long-term loyalty.
  • Participated in ongoing training programs to stay current on industry trends, enhancing product knowledge and sales skills.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.

Education

No Degree - Electrical Engineering

INSTITUTO TECNOLOGICO DE CHIHUAHUA
Chihuahua, Chihuahua
05.2001 -

Bachelor of Science - Information Technology (Remote)

UACH
Chihuahua City, Chihuahua, Mexico
05.2001 -

Certification C1 - English Language

Ingles Individual
Chihuahua City, Chihuahua, Mexico
05.2001 -

Skills

Low-pressure work

Software

Microsoft Office 365

Linux (Kernel)

C

C#

AWS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Increased number of resolved job tickets by 35% over previous year.

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Quote

"Discipline is a man's best friend, because it leads him to realize the deepest desires of his heart."
Madre Teresa De Calcuta

Timeline

Technical Analyst

DATAZONE
10.2022 - 03.2025

TECHNICIAN DIAGNOSTIC

JABIL CIRCUIT
01.2021 - 10.2022

CREDIT CARD EXECUTIVE

CITIBANAMEX
01.2019 - 11.2020

No Degree - Electrical Engineering

INSTITUTO TECNOLOGICO DE CHIHUAHUA
05.2001 -

Bachelor of Science - Information Technology (Remote)

UACH
05.2001 -

Certification C1 - English Language

Ingles Individual
05.2001 -

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Omar Vazquez ChavezINFORMATION TECHNOLOGIES