Omar Alejandro Villa Sandoval
Tijuana
Summary
Results-driven Loan Processor at CCSI with a strong dedication to regulatory compliance and information verification. Proven ability to enhance application efficiency through meticulous document review and effective teamwork. Skilled in data entry and adept at resolving discrepancies, ensuring high-quality outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Loan Processor
CCSI
04.2025 - Current
- Processed loan applications, ensuring compliance with regulatory guidelines and company policies.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted in gathering necessary documentation from clients, enhancing overall application submission efficiency.
Inbound Call Center Agent
Task Us
08.2024 - 04.2025
- Managed high-volume inbound customer inquiries efficiently.
- Resolved customer issues by utilizing problem-solving techniques.
- Documented call interactions accurately in CRM systems.
- Provided product information and service details to enhance customer satisfaction.
- Maintained high levels of professionalism during all customer interactions.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
Customer Service Representative
Baja Call Center
09.2023 - 08.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed order processing and tracking to enhance service delivery accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Warehouse Keeper
Katzkin
04.2023 - 09.2023
- Operated forklifts and pallet jacks for efficient product movement within warehouse.
- Maintained accurate inventory records using warehouse management system (WMS).
- Conducted regular inspections to ensure compliance with safety standards and protocols.
- Collaborated with team members to meet daily shipping and receiving goals.
Lumber Grader
American Woodmark
07.2013 - 02.2023
- Evaluated wood quality by inspecting grain patterns, defects, and moisture levels.
- Followed quality control measures to ensure compliance with company specifications.
- Developed and maintained detailed records of graded materials for inventory management.
- Analyzed production data to identify trends and recommend adjustments for efficiency gains.
- Enhanced overall quality of products by meticulously identifying defects in lumber and ensuring proper categorization.
Education
Certificate of Technical Studies - Lumber Grading
NHLA
Memphis, Tennessee11-2015
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- File management
- Document review
- Attention to detail
- Dedicated work ethic
- Application review
- Skilled in computer systems management
PC bulding. Gamer. Learner enthusiast.
Love building PCs from cero. Really into gaming; specially racing and shooting. I like learning new thing all the time, like languages or new skills.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Loan Processor
CCSI
04.2025 - Current
Inbound Call Center Agent
Task Us
08.2024 - 04.2025
Customer Service Representative
Baja Call Center
09.2023 - 08.2024
Warehouse Keeper
Katzkin
04.2023 - 09.2023
Lumber Grader
American Woodmark
07.2013 - 02.2023
Certificate of Technical Studies - Lumber Grading
NHLA